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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Compassionate and caring staff

Friendly knowledgeable staff, who actually care about you, and do all they can to help and find the right solution for your problems Constant advice throughout, with monthly statements and updates and any change in the law They have helped both myself and my Wife to deal with our financial problems Reviewed on: 23rd July 2021

Awesome

Advisers are friendly and non-judgemental. They efficiently and quickly sorted out a manageable plan for me. Thank you all so much. Reviewed on: 23rd July 2021

They saved me

Was over £50.000 in debt they help me to reduce it. All way there for me Reviewed on: 23rd July 2021

Helpful and understanding

Very polite and respectful staff no judgement just want to help Reviewed on: 23rd July 2021

Excellent and amazing .Big THANKS.

Learn how to save money. And learn how not spent, because was time when always needed to court how faster back this debts. Thanks for StepChanging. Reviewed on: 23rd July 2021

Very understanding and helpful staff/service

Staff easy to talk to and helpful Reviewed on: 23rd July 2021

Helpful

They are very helpful caring about you as a person Reviewed on: 23rd July 2021

Excellent service

Very supportive when you need it most. Reviewed on: 23rd July 2021

Understanding

Help ful and very understanding Reviewed on: 23rd July 2021

Helpfull

Saved life. Without them I would be in big trouble. Reviewed on: 23rd July 2021

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