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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Amazing customer service

Step change helped me with my dept For the last few years. Excellent dept management skills Reviewed on: 23rd July 2021

My helper

Since I have received help from your organisation my life has been meaningful to me Reviewed on: 23rd July 2021

Help when needed

Happy to vote for stepchange. When things got bad In my life I contacted them for help and it was the best thing I ever did. The chap I spoke to was so helpful, putting my mind at ease. I’m happy to say I’ve just made my final payment and am now debt free after 11 years. Thank you to all the team for finally getting me here. Reviewed on: 23rd July 2021

Brilliant Company

They are so helpful, knowledgeable and all the stress disappears Reviewed on: 23rd July 2021

Staff very helpful and friendly

Amazing help from Stepchange the team have been very helpful Reviewed on: 23rd July 2021

Brilliant

These people are amazing and are really helping me pay my debts. Reviewed on: 23rd July 2021

Excellent customer service

From the very beginning, I was impressed, they gave me such comfort and peace of mind Reviewed on: 23rd July 2021

money misery

Step Change . is that group that has your needs at the front. it's not wanting to earn anything from your misery only to save you from it. Reviewed on: 23rd July 2021

Life Savers!

I was in a very dark place when I contacted Step Change, under their previous Name. I was immediately reassured that there was a way out of my difficulties! Since then, thru ups and downs, every member of the team has been outstanding! Non judgmental advice, help. I may not be here to write this, but for the incredible work Step Change do! Reviewed on: 23rd July 2021

Good service

Very helpful good at understanding your needs would recommend to anyone Reviewed on: 23rd July 2021

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