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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Friendly and knowledgeable team.

Friendly and knowledgeable team. I found it easy to call or email and get a clear answer. Reviewed on: 5th June 2026

Life changing

Basically saved my life I couldn't cope with the debt I was in , you gave me back my self worth and made me realise how important to look after your money and budget better Reviewed on: 5th June 2026

I've had a very positive experience with StepChange.

I've had a very positive experience with StepChange. Being able to consolidate my debts, make one affordable monthly payment and not pay any interest has been a great bonus and enabled me to pay off my debts bit by bit. I'm now nearly debt free, with just a few months to go, and it's a great relief. StepChange have been pleasant to deal with from start to finish and you can amend the amount you pay according to your budget. Reviewed on: 5th June 2026

Recommended very pleased with the advice and service

Nothing to add. Well pleased with advice and service Reviewed on: 5th June 2026

Having money troubles is so stressful and a consent...

Having money troubles is so stressful and a consent worry and when you reach out for help it’s so hard to admit you need support and can feel ashamed. The team at step change are so supportive and not judgmental which helps you set up the best plan for you and take back control. Reviewed on: 5th June 2026

My experience of dealing with stepchange is quiet he...

My experience of dealing with stepchange is quiet helpful and i can in touch with them quiet quickly to deal with my enquiry Reviewed on: 5th June 2026

Very easy process from start to finish, had a couple...

Very easy process from start to finish, had a couple hiccups moving from a different dmp provider but stepchange helped with everything Reviewed on: 5th June 2026

Very helpful,I did put off calling because I was wor...

Very helpful,I did put off calling because I was worried but Stepchange completely put my mind d to rest Reviewed on: 5th June 2026

Really helpful & knowledgeable & caring.

Really helpful & knowledgeable & caring. Reviewed on: 5th June 2026

Excellent, understanding and helpful staff.

Excellent, understanding and helpful staff. 5 stars Reviewed on: 5th June 2026

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