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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,847 reviews, last reviewed 25th May 2026
102550% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

From the first contact to the continued ongoing supp... From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026
Chris Fife's avatar
Chris Fife

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16847)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

Peace of mind

5
Very pleased with the service and advice Step Change has given us. It's great to know there is a listening ear should we need it. Reviewed on: 4th September 2021
Jane Griffin's avatar
Jane Griffin

Helpful

5
Very supportive and non judgemental. Provided advice at a difficult time Reviewed on: 4th September 2021
Helen's avatar
Helen

So helpful

5
All I can say is that Step Change has helped me get my life back on track. They are helpful and understanding without being intrusive or judgmental. Reviewed on: 4th September 2021
Colin Thompson's avatar
Colin Thompson

Life savers

5
Absolutely fantastic people so understanding empathetic and so professional Reviewed on: 4th September 2021
Sue Eccles's avatar
Sue Eccles

Helpful

5
Stepchange have always been very helpful and approachable to advise me and very sincere to my problems. Reviewed on: 4th September 2021
Jane Ilett's avatar
Jane Ilett

Step change has given me my life back!

5
After hitting 30k debt me and hubby just couldn't see a way out. I was really nervous about calling step change but i need not have worried. They were non judgemental and really helpful. We are now 4yrs into our debt management with just 12 payments left to pay. We couldn't have done that without step change! Reviewed on: 4th September 2021
Carol's avatar
Carol

aMAZING ORGANISATION THEIR HELP IS INVALUABLE

5
very helpful and understanding which helps to stop worrying about my debts Reviewed on: 4th September 2021
Gordon Simmonds's avatar
Gordon Simmonds

Life affirming

5
Empathy, care, kindness when you’re struggling and really need non judgmental support. They take a weight off your shoulders. Reviewed on: 4th September 2021
Paola Bedrossian's avatar
Paola Bedrossian

Outstanding,Respectful,Helpful

5
I have nothing but great appreciation for the help I am receiving from Step Change. All of the staff I have spoken to have been Excellent. Reviewed on: 4th September 2021
Ryan Silva's avatar
Ryan Silva

A life saving company

5
StepChange has literally saved me from extreme despair with their handling of my financial problems after the death of my husband who left a lot of debt. I owe them my life. Everyone I ever spoke to was so kind and reassuring. Reviewed on: 4th September 2021
florencedunnett99@icloud.com's avatar
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