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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I honestly can't recommend StepChange enough.

I honestly can't recommend StepChange enough. For years I had been fighting to keep my head above water, unaware that places like them existed. One of my creditors suggested them and they changed my life. I've gone from sleepless nights to being in control of my finances. It is such a relief. Reviewed on: 1st May 2024

Really Helpful people

Very helpful and kind staff, understanding of the different reasons people need their help Reviewed on: 1st May 2024

Changed my life.

Changed my life. 100% recommend them, lovely staff very understanding. Reviewed on: 1st May 2024

lifted an immense weight off my shoulders and life i...

lifted an immense weight off my shoulders and life improved instantly. Reviewed on: 1st May 2024

True professionals.

I am partnering with StepChange for over 1 years. That offers just benefits. No drawbacks. Reviewed on: 1st May 2024

They are very good and good what do

They are very good and good what do Reviewed on: 1st May 2024

Excellent work

Was in dept of more than 100 gran they help me out greatly nearly commit suicide they Brougt me back to life Reviewed on: 1st May 2024

Fantastic.

Fantastic. Such a load of my mind Reviewed on: 1st May 2024

They have helped me sort all my debt out and will be...

They have helped me sort all my debt out and will be paid off by October Reviewed on: 1st May 2024

Always there

They are always very helpful and full of knowledge. Reviewed on: 1st May 2024

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