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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

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4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Best helpful team

I was rock bottom in my life , with debt out of control , i needed help and fast and someone to speak and guide me through my problems , they gave me every help along the way, I still have my own problems which is my fault , they gave been there every sec of the way. Big Thank you to the team.. Reviewed on: 3rd September 2021

they are the best

they helped me when i was really struggling and in a difficult time in my life. they made ever with my finances easy Reviewed on: 3rd September 2021

Life saver

Life saver. Helped me manage my debts and i now pay a monthly amount wich goes to all my creditor's. Meaning i can relax and know that my debts are getting paid off. Reviewed on: 3rd September 2021

Stress has subsided thanks to Stepchange

Have helped me out a lot and taken my worry away Reviewed on: 3rd September 2021

Easy solution to money problem

From start to finish the process was so easy and non judgmental about your circumstances, was put at ease and helped me. Come up with a plan to suit my needs , excellent customer service caring and compassionate Reviewed on: 3rd September 2021

Extremely amazing

From the word go Stepchange have been so helpful. They took control of my debt my fears and have been clear and not judgemental about anything. The website and updated are very easy to use and very helpful. Reviewed on: 3rd September 2021

You can count on Stepchange to help pay off your debts.

I called step change a few years ago they helped me set up a Debt Management Plan (DMP) The debt letter from Creditors stopped dropping on the door mat a few months into plan, the plan runs smoothly with no further phone calls from my Creditors. Great Service and very helpful staff. 5 Star Service can't thank them enough. Reviewed on: 3rd September 2021

Saved my mental health

I was going insane, worries and suffered severe anxiety with my debt. Stepchange didn't judge me, just wanted to help. No I have no worries about any one knocking on my door or calling me Reviewed on: 3rd September 2021

Very helpful

If you are in trouble, step change will help. Reviewed on: 3rd September 2021

Incredible

Very nice and lovely people to deal with to help manage your creditors. Reviewed on: 3rd September 2021

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