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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Saved me

From the 1st phone call to step Change my life became my life again. They went beyond to help and reassure me that I could get my finances sorted. Without their help I would have lost everything. They are always available to contact. Reviewed on: 13th July 2023

Excellent service

I went to stepchange as they were the most helpful and was so easy to do it all online I am so glad I am with them as they have excellent service always polite emails and are always there if you need help. And so easy to set up a plan Reviewed on: 13th July 2023

So Helpful - huge relief

So easy to fill the online form to get debt advice and debt solutions. Process was so easy and simple, kept up to date with the progress at all times. Taken a huge weight of my shoulders and wish I’d contacted them sooner! Reviewed on: 13th July 2023

Lifeline

I am disabled and have found life so hard over the last three years, the cost of living just about finished me. I was drowning in interest fees and higher heating and food Bill's, step change helped me work out a payment plan that I could afford on my disability benefits. I was crippled with anxiety and depression they took me step by step asking whether I was ok to carry on even talked to my daughter on my behalf. I owe everything to them life is still hard but I feel more like I can manage each day. Once again I can't thank the team enough they have saved me. Reviewed on: 13th July 2023

Peace of mind

Fantastic people with great knowledge after dealing with Step change I slept a lot better with the brilliant advice I was given with dealing my debt Reviewed on: 13th July 2023

Supportive, helpful, effeceint, understanding

Step Change is always easy to work with, transparent, and super supportive. Can't recommend the organisation highly enough Reviewed on: 13th July 2023

Step Change- Life Saver

I was on the verge of suicide after being defrauded and went into a huge debt, till I was recommended to Step Change. The advisors are very kind and supportive and non judgemental. THANK YOU STEP CHANGE Reviewed on: 13th July 2023

Wonderful people helping hand

Step2Change saved my life They helped me to stabilise my finances and for me to get back on my feet I would recommend them to anyone who is struggling Reviewed on: 13th July 2023

Helped me Sleep at night

Getting help from Step Change helped me sleep at night, after months of worry over debts. Reviewed on: 13th July 2023

Step Change - Excellent

After struggling to manage my debts for a long time I finally turned to Step Change. Within a short period of time just and a few really understanding phone calls, my debt plan was in place, my creditors were off my back and I could start to open my post and emails again without holding my breath every day. Can never thank them enough. Reviewed on: 13th July 2023

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