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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14720)

You keep the wolf from the door

5
Everything is kept in order and transparent for all to see . Step change is well known and highly experienced in dealing with Dept issues so trust is So important. They have earned there award and deserve it. Reviewed on: 22nd July 2021
B's avatar
B

Life changing

5
Getting in touch with step change has made such a difference to our life. It's taken away some of the pressure by making 1 payment per month to them than juggling payments to ech creditor. Also made us realise that buy now pay later is a trap that's easy to fall into. Reviewed on: 22nd July 2021
T's avatar
T

Great Service

5
This company helped me at my lowest, they combined all my debt and soon I will be debt free. I can’t recommend Stepchange enough! Reviewed on: 22nd July 2021
Tim 's avatar
Tim

Anazing

5
So understanding helpful, reassuring kind caring great service Reviewed on: 22nd July 2021
Debbir's avatar
Debbir

saved me

5
after a difficult separation, found myself at rock bottom, family helped mentally and financially. introduced to step change, signed up and never looked back. now more positive, no debt stress, always there for advice, frequent updates and handy money saving tips, roll on 2 years Reviewed on: 22nd July 2021
mick thompson's avatar
mick thompson

Helpful pease of mind

5
Very helpful and helpful gives you hope when you are at lowest Reviewed on: 22nd July 2021
John Hammond's avatar
John Hammond

Continued support.

5
Always there when i need stepchange to guide me step by step, to a brighter debt free future. Reviewed on: 22nd July 2021
JG's avatar
JG

Indispensable help from StepChange.

5
The phone doesn’t ring any more and I can live a peaceful life without my creditors constantly hassling me. This would NOT be possible without StepChange. I simply could not be more grateful to them. I will be grateful to them for the rest of my life, long after my debts are finally paid off. I cannot recommend them too highly. Reviewed on: 22nd July 2021
gabrielgm500@yahoo.com's avatar
[email protected]

Life saver's

5
Less anxious now I am with stepchange Reviewed on: 22nd July 2021
Angela Byrne's avatar
Angela Byrne

Excellent company

5
This company is a lifesaver to a lot of people they help a lot of people and are very experienced and do not judge people brilliant company thank you Reviewed on: 22nd July 2021
David's avatar
David

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