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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Fantastic service

Step change took away a dark cloud hanging over me..with their helpful team and advice.,I can never thank them enough for all of their help. Reviewed on: 13th July 2023

Excellent

Excellent service,friendly helpful staff Reviewed on: 13th July 2023

Amazing service by amazing people.

I would just like to say how amazingly helpful Step Change have been to my wife and I. My wife was diagnosed with breast cancer February 2023. With this we had to accept the poor financial situation we were in.From start to finish Step Change have been great.They explained everything and we’re patient and sympathetic with our predicament. I wouldn’t hesitate to recommend Step Change to anyone experiencing financial difficulties,like us. Very best,Joseph and Dawn Smith Reviewed on: 12th July 2023

Life changing

Extremely glad I plucked up the courage to approach Step Change, I can relax knowing my debts are being paid off at a rate I can afford. Yes, it's going to be tough living on a smaller amount each month, but I was willing to sacrifice. I just wish I applied sooner. They are so well organised too, highly recommended, there should be more help out there like this. Reviewed on: 12th July 2023

Great company

Great company, easy to get set up and contact if needed. Reviewed on: 12th July 2023

Life savers

Absolutely fantastic, no way we could have handled it without them. Forever grateful. Reviewed on: 12th July 2023

No1 Debt management company ever

I was with another debt management company to start off with, but the stress did not go away. Not only did they charge a fee, my debts seemed like they weren't going down. I switched to Step Change and immediately I can see the difference in my debts balances. There is no monthly fee to manage my debts for me. I can also make changes to my debt plan online by adjusting my finances or my affordable monthly payments. Reviewed on: 12th July 2023

Excellent service

Overall very happy with my outcom Reviewed on: 12th July 2023

Fabulous customer service

Great customer service and understanding with compassion Reviewed on: 12th July 2023

Outstanding service

Step change helped me get my debts in order and set up a manageable payment plan, without their service I would be in an unimaginable situation. They deserve this award for the service they provide. Reviewed on: 12th July 2023

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