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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Amazing service, friendly, helpful staff

The shame and anxiety of being in such bad debt, with no light at the end of the tunnel was changed in an instant after one phone call to Step Change. The person we spoke to was amazing and so helpful. Such an immense weight was lifted off our shoulders. We can't thank them enough. Reviewed on: 22nd July 2021

Wonderful

Literally, stepchange saved my bacon, thank you so much. Reviewed on: 22nd July 2021

Piece of mind

Stress free knowing stepchange has helped organise repayments for me and stopped the interest spiralling out of control. Reviewed on: 22nd July 2021

Cham

Amazing team and excellent support Reviewed on: 22nd July 2021

Ease of mind pressures.

Since I began this process, I have found communications good and easy to complete application and reviews. They have obtained account details and my finance situation, made contact with companies concerned and established affordable monthly slow repayment. I feel easier each day. Excellent support and happy they are at my side. Reviewed on: 22nd July 2021

Stepchange are amazing and always helpful

I had multiple debts and Stepchange clear my debts.Stepchange are amazing and very helpful.they are always very helpful when I have any problems Reviewed on: 22nd July 2021

Step Change is a life line

I was victim of a financial fraud which was a devastating experience leaving me with dire financial consequences. Step Change were really understanding & mediated on my behalf. Helped me cope and have hope. Reviewed on: 22nd July 2021

Dorothy Davies

It’s been a god send being with Stepchange you turned my life around. You took all my worries if my shoulder , I have been so great full Reviewed on: 22nd July 2021

Life is now worth living

They are a wonderful support when you feel you can’t get any lower they help you get your life back on track. Always there to try and help and understand when life sometimes doesn’t go to plan but also fair to your creditors so they get a payment even if it takes longer than they expected it has taken us 15 years to be nearly debt free but it’s almost done and it feels so good Reviewed on: 22nd July 2021

Excellent service

I couldn’t have asked for a more helpful, understanding and informative person to help me. The service is without doubt excellent. Keep up the good work Reviewed on: 22nd July 2021

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