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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Taking care of Stress

Step Change are, without doubt, experts at what they do. Dealing with peoples delicate and embarrassing financial problems can’t be easy. They are understanding, keep you well informed of any changes that may effect your situation. Step Change - Professionals. Reviewed on: 22nd July 2021

Stepchange saved me.

I was given healthy advice which changed my life, thank you stepchange Reviewed on: 22nd July 2021

Long term support

£56k debt…. Working with these people has helped us reduce over the last few years…Now £13k debt … Reviewed on: 22nd July 2021

Life savers

Going to Stepchange helped me get back my life back on track. They were very helpful and non judgemental. I don't think I could have done this without their help. Reviewed on: 22nd July 2021

Life Savers!

Step Change helped me out when my debt situation had me at my lowest point. Throughout the experience the staff have been exceptional & I can’t praise them highly enough! Reviewed on: 22nd July 2021

Excellent organisation

They are very helpful and have taken a lot of worries from my mind. Highly recommended Reviewed on: 22nd July 2021

I got my life back on track

I wasn’t where I wanted to be. I was rock bottom. Felt hopeless, lost my confidence and myself. StepChange provided me with the help and assistance to bring me back to begin to find myself again. I could not have done this alone. Thank you StepChange. Jacqueline Reviewed on: 22nd July 2021

Life changing

Best service and life changing help! Reviewed on: 22nd July 2021

Saved me!

Dont know where we would be if it wasnt fir stepchange helping us through hard times Reviewed on: 22nd July 2021

Excellent help and advice.

Very helpful and easy to talk to. Offer great help and advice. Nice to know someone was there for me when I didn't know what to do. Reviewed on: 22nd July 2021

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