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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Saved my life!

Without StepChange l was staring into the abyss, no way out just debt spiralling out of control, but one phone call saved me, can’t thank you enough. Reviewed on: 22nd July 2021

Very helpful

Stepchange has helped us in our darkest time…can’t thank you enough! Reviewed on: 22nd July 2021

Thank you!

I owe StepChange a great big thank you, as without them I hate to think how big my financial mess would have got. From the point of first contact I received great support with no judgement and a few years on I am now just 6 payments away from being debt free. Facing my debt head on was not an easy process but StepChange really did walk me through each step and made it as manageable as possible. I know that support is just a phone call or email away, which is also very reassuring. It's probably no surprise to hear but I would absolutely recommend contacting StepChange if you want to get back on top of your finances. Reviewed on: 22nd July 2021

Best of the best

The most helpful and friendly people you could ask for . Helped me when I needed it most. Would go as far to say they could well be lifesavers in what is a very hard time for a lot of people Reviewed on: 22nd July 2021

Saving lives

They are amazing taking untold pressure off me and helping me manage money Reviewed on: 22nd July 2021

Life made easier

I was so worried about the mess I had got myself into financially. Stepchange are so helpful and they go above and beyond to help! Reviewed on: 22nd July 2021

Super happy

Helped out from 1st step and always been on hand ever since!! Well done! Reviewed on: 22nd July 2021

Amazing company

This company is just amazing they are always there to talk to. It was really easy easy setting up my plan and it’s been straight forward while Iv been on plan. Reviewed on: 22nd July 2021

Excellent service

I wish I had found stepchange much sooner it has been life changing since they helped me with my debt repayments I cannot thank them enough all the way through they have been supportive and understanding. Reviewed on: 22nd July 2021

Life Changing

Life Changing service. Take away the worry of debt. Reviewed on: 22nd July 2021

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