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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18681 reviews)

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4.92

Based on 18,681 reviews, last reviewed 28th Aug 2026

98% decrease in 5 star reviews

in the past 90 days

93% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18681)

Life is now worth living

I was struggling so much not knowing where to turn. My life was not a life it was just fear and worry. I plucked up courage to get in touch with stepchange. They helped me straight away. The relief was unreal. I can breath again knowing my bills are being paid with the amount I can afford. Thank you stepchange Reviewed on: 13th July 2023

The Best

Absolutely wonderful don’t know what l would have done without them can’t thank them enough Reviewed on: 13th July 2023

Fantastic service

Step change took away a dark cloud hanging over me..with their helpful team and advice.,I can never thank them enough for all of their help. Reviewed on: 13th July 2023

Excellent

Excellent service,friendly helpful staff Reviewed on: 13th July 2023

Amazing service by amazing people.

I would just like to say how amazingly helpful Step Change have been to my wife and I. My wife was diagnosed with breast cancer February 2023. With this we had to accept the poor financial situation we were in.From start to finish Step Change have been great.They explained everything and we’re patient and sympathetic with our predicament. I wouldn’t hesitate to recommend Step Change to anyone experiencing financial difficulties,like us. Very best,Joseph and Dawn Smith Reviewed on: 12th July 2023

Life changing

Extremely glad I plucked up the courage to approach Step Change, I can relax knowing my debts are being paid off at a rate I can afford. Yes, it's going to be tough living on a smaller amount each month, but I was willing to sacrifice. I just wish I applied sooner. They are so well organised too, highly recommended, there should be more help out there like this. Reviewed on: 12th July 2023

Great company

Great company, easy to get set up and contact if needed. Reviewed on: 12th July 2023

Life savers

Absolutely fantastic, no way we could have handled it without them. Forever grateful. Reviewed on: 12th July 2023

No1 Debt management company ever

I was with another debt management company to start off with, but the stress did not go away. Not only did they charge a fee, my debts seemed like they weren't going down. I switched to Step Change and immediately I can see the difference in my debts balances. There is no monthly fee to manage my debts for me. I can also make changes to my debt plan online by adjusting my finances or my affordable monthly payments. Reviewed on: 12th July 2023

Excellent service

Overall very happy with my outcom Reviewed on: 12th July 2023

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