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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Great advisers

Great advice received, totally recommend this Reviewed on: 22nd July 2021

Friendly and very helpful

Friendly ,very helpful and understanding when we needed it the most ❤️ Reviewed on: 22nd July 2021

Supportive Clear Advice

I didn’t know where to turn when I was suffering financial problems. I tried so hard to keep on top of things but it just became unmanageable. StepChange helped me with clear and advice and no judgement and are always on hand when I need further advice. Reviewed on: 22nd July 2021

Great team

I would definitely recommend step change to anyone! Always helpful ! Reviewed on: 22nd July 2021

Piece of mind

Honest reliable advise from friendly approachable staff Assured me ever step of the way towards becoming debt free. Reviewed on: 22nd July 2021

Life changing

Stepchange helped me to deal with my creditors when I had reached such a low point, I had no idea how I could carry on. Now with their invaluable help, I have a debt management plan in place, and my life is back on track. So very many thanks to everyone at StepChange. Reviewed on: 22nd July 2021

Very helpful

Would recomend to anyone in money difficulty Reviewed on: 22nd July 2021

Saved my sanity, always there to help

I was at the end of my tether. I had a good job and was well able to handle the debts I had, until I was made redundant, at 58 with disabilities I was unable to get suitable employment. At that point I went into a spiral I couldn't control, Stepchange helped me to regain my control and get my debts into perspective, in a way that means I can see the light at the end of the tunnel. Thank you with all my heart. Reviewed on: 22nd July 2021

Brilliant

Very friendly, polite staff who hsve help me over the last few years professional, knowledgeable brilliant Reviewed on: 22nd July 2021

A real Great help!

I was dealt with professionalism and friendliness. Very understanding and helpful. Will recommend to anyone struggling with their debts. Best thing I have done.! Reviewed on: 22nd July 2021

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