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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

No stress, no hassle

I really recommend DMP from Step Change. My life has changed for better, I will pay off my debts without stress! Reviewed on: 11th July 2023

Reach out

Of course being in debt is tough , and opening up to someone about it can be tougher. NEVER feel embarrassed and never be afraid to reach out and ask for help. Step Change will stand by you , offer advice and non judgemental support. The first step is always the hardest , but don't be afraid , you are not alone. Reviewed on: 11th July 2023

Stress Free & Helpful

The whole process was stress free and I felt like a weight had been lifted. Kept in touch throughout the process by email and when I rang to update details the member of staff was so helpful and friendly. Easy company to deal with. 5 star service. Reviewed on: 11th July 2023

Amazing

So helpful and makes me feel more relaxed and less stressed about my debts. Reviewed on: 11th July 2023

Very Helpfull people

They always made me feel at ease explained every thing how they could help me they came up with a Solution which they now manage for me They are a Top First class company Reviewed on: 11th July 2023

Brilliant Service

The service is easy to use and every person I have dealt with has been friendly and helpful. This fantastic charity needs more funding to continue helping people like me get their life back on track. Reviewed on: 11th July 2023

Amazing and kind people

StepChange are so helpful and really care about making a difference to people who are struggling, highly recommend if you are worried about money and debt Reviewed on: 11th July 2023

Faultless & So Helpful

Step-Change have been amazing to deal with. From the start they have helped make a very difficult & stressful time easier to manage. Their advice and communication is superb and I can't thank them enough for helping us navigate some tricky financial times. Reviewed on: 11th July 2023

Makes me feel at ease

I have used StepChange for the last year and they have been great. They are great at communicating and have helped me relieve my anxieties. I'd recommend them to everyone I know. Reviewed on: 11th July 2023

I recommend it to anyone who has money problems.

At the beginning of cooperation, I was skeptical about helping with my debts, but when I decided to cooperate, I quickly found out that it is a professional company and will help solve my problem. Professional service and very easy communication. My rating 10/10. 100% recommend to everyone. Reviewed on: 11th July 2023

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