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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I have been using Stepchnge for some while, to manag...

I have been using Stepchnge for some while, to manage my debt issues. The service is very helpful, friendly and non judgemental. It has taken the stress of money worries away from me, and given me much hope for the future. Would highly recommend to anyone with debt problems. Reviewed on: 27th May 2026

I was really feeling i had nowhere to turn .

I was really feeling i had nowhere to turn .Then I googled step change and asked for help Reviewed on: 27th May 2026

Life changing

I was in a massive hole not knowing which way to turn and stepchange changed everything. Reviewed on: 27th May 2026

Weight lifted off the shoulders

Having the debt was such a huge weight going to step change and actually being able to see the debt go down has been such a relief. Having a set amount each month on the same day has been easier to keep a track on things Reviewed on: 27th May 2026

Great advisors help me set up my repayment plan

Great advisors help me set up my repayment plan Reviewed on: 27th May 2026

Agents are clear and friendly, very helpful.

Agents are clear and friendly, very helpful. Reviewed on: 27th May 2026

Superb help when I wasn’t strong.

Superb help when I wasn’t strong enough to cope on my own Reviewed on: 27th May 2026

Helping me sonce COVID

I had to contact StepChange as my new job was suspended when COVID first hit. They have been wonderful looking after me since then. I cannot recommend them high enough! Reviewed on: 27th May 2026

Excellent advice from step change

Step change gave us excellent advice,we took control of our debts and took away the endless worry and stress Reviewed on: 27th May 2026

Non judgmental and really helpful guidance and advice

Non judgmental and really helpful guidance and advice Reviewed on: 27th May 2026

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