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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 16,840 reviews, last reviewed 23rd May 2026
102200% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful, considerate, made to feel at ease. Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026
Dr's avatar
Dr

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16840)

Review of the StepChange, Debt advice:

Steps to mindful financial management

4
Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025
V Grant's avatar
V Grant

Life changing

5
Step change have taken away the stress of having all my creditors contacting me by phone and post. We have a plan to pay back all that I owe and I am aiming to do this ahead of schedule. They have been supportive and helpful at every stage of the process. Reviewed on: 6th August 2021
Mat Hancock's avatar
Mat Hancock

Positive praise

5
Really helpful, supportive and non judgemental Reviewed on: 6th August 2021
keith macgregor's avatar
keith macgregor

great service

5
They really helped me - very good and calm - can reach them easily and ask questions Reviewed on: 6th August 2021
karen's avatar
karen

Excellent service helpful kind & take time to listen

5
Very helpful team who listen Great advice very efficient and communicate brilliantly Certainly have put my mind at ease and taken away the stress Reviewed on: 6th August 2021
Patricia Walters's avatar
Patricia Walters

Step Change is very careing people's charity it saved my life

5
I have been with Step Change for nearly 4 years. Being a single parent and on my own I had no one, no one to turn to help me out of my financial situation. I was desperate and suicidal. I was lucky to find abot Step Change. They have been managing my account for me and I am now in a much better place. Thank you so much. Please keep up the good work. Thank you Reviewed on: 6th August 2021
Amritpal Lotay 's avatar
Amritpal Lotay

Amazing company

5
They helped me and so many others when No one else would Reviewed on: 6th August 2021
Rachel evans's avatar
Rachel evans

Fantastic support ,excellent service

5
I've been with step change a number of years ,always been very supportive and fantastic staff ,also helped me with my late father's finances and relieved alot of stress and made things very easy for the family .would have no hesitation in recommending them . Reviewed on: 6th August 2021
Sara ward's avatar
Sara ward

Fantastic

5
Staff are brilliant and so understanding Reviewed on: 6th August 2021
Julie Chapman's avatar
Julie Chapman

As a women of my age getting help from step change has made me so much healthy with there help. Thank you so much.

5
I did not expect to be in my situation at my age i worked since i was 15 yrs old and have nothing to show for it. But going to stepchange has made me feel somewhat better. Reviewed on: 6th August 2021
Evelyn Kerslake's avatar
Evelyn Kerslake

Life changing

5
From the first phone call I felt as though there was someone to help me get on top of my money problems Reviewed on: 6th August 2021
Mary's avatar
Mary

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