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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18031 reviews)

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4.92

Based on 18,031 reviews, last reviewed 27th May 2026

159200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service- when you think there is no where... Excellent service- when you think there is no where to turn they going through all outgoings & income before giving you the best way forward that is a... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18031)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

DEBT

Peace of mind. Thankyou StepChange Reviewed on: 12th August 2022

Helping when you desperately need someone

Absolutely could not fault the help I received huge peace of mind after I made that initial call Reviewed on: 12th August 2022

Non judgemental and supportive

I cannot put into words how this organisation has supported me and my husband. Each and every advisor I have spoken to have been consistent, supportive, knowledgable and most seriously have saved me, as at times I felt that the sleepness nights and constant worries of our debts were causing too much for me to bear on a day to day basis. Due to Stepchange and their continued support, there is light at the end of the tunnel. I am so thankful beyond words for them being here to help. Reviewed on: 12th August 2022

Step change debt help/support/advice

Been with them for five years now. Thanks to them I can live each day without getting overwhelmed by money. Another couple of years and I'll be sent free Reviewed on: 12th August 2022

Really helpful

One of the good guys who steer you in the right direction and make payments fair and affordable when you dig yourself a big whole and don’t see a way out these are the guys and gals to talk to for advice Reviewed on: 12th August 2022

Kind people ready to help

Sorted out what I thought was impossible to fix simply wonderful Reviewed on: 12th August 2022

Helping Hand

Step Change are always there to help in difficult times & they quickly advise creditors of changes in circumstances & reduction in monies due to current circumstances also a reduction in standing order as soon as possible hence helping finances Reviewed on: 12th August 2022

Really helpful people

I contacted step change when I started having financial difficulties step change were absolutely amazing sorted everything very quickly ,wonderful people. Reviewed on: 12th August 2022

Saved me from drowning!

A combination of ill-health and financial difficulties left me in a vicious circle of which I couldn’t see a way out. The advisors at StepChange patiently and compassionately listened to my issues and offered guidance as to how I could address the monetary problems, with the hope that this would have a benefit on my mental health. I have always felt that they have respected any decisions that I have made and given me that pert advice as to how best to tackle what seemed like an ocean of financial woes. Six months into a mutually agreed plan, I now have increased hope for the future- the problems remain and are worsened by current government policy but the charity have been an ally in my struggles, for which I am eternally grateful. Reviewed on: 12th August 2022

Always there!

Stepchange have always made managing my debts so simple and stress free. Always at the end of the phone to answer any queries may have. Friendly, professional and provides me and my family with full peace of mind that we are in great hands! Reviewed on: 12th August 2022

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