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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Excellent service

When your financial status is grinding you down these are the lovely people that step up to help you like they did with me and my family Reviewed on: 27th May 2026

Stepchange have helped me a lot during my difficult...

Stepchange have helped me a lot during my difficult times, I really appreciate their help even when I'm struggling to make payments on time sometimes. Reviewed on: 27th May 2026

Really good excellent service thank you

Really good excellent service thank you Reviewed on: 27th May 2026

Highly recommended

I have used it personally highly recommended, it really works. Reviewed on: 27th May 2026

Such good understanding customer service!

Such good understanding customer service! Have never felt judged when called and have always put me at ease. Reviewed on: 27th May 2026

Very friendly and get thing's sorted quickly

Very friendly and get thing's sorted quickly Reviewed on: 27th May 2026

Every time I ring for advice they are really helpful.

Every time I ring for advice they are really helpful. I feel supported at that vulnerable time in my life Reviewed on: 27th May 2026

Stepchange - Highly recommendef

Very empathetic , understanding and helpful Reviewed on: 27th May 2026

StepChange has been of inestimable support to me in...

StepChange has been of inestimable support to me in sorting out my tangled finances and the eventual setting up of a Debt Management Plan. There have been many problems along the way but StepChang have supported me throughout. Reviewed on: 27th May 2026

Big help

Big help, easy contact and professional service Reviewed on: 27th May 2026

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