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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

A great organisation

Stephanie helped us when we were under a great deal of pressure due to debt. They sorted our repayments to suit our budge Reviewed on: 27th May 2026

Customer service review

I have been with step change for a couple of years now, cannot fault anything, whenever I have needed to speak to anyone they have always been helpful, considerate and very helpful Reviewed on: 27th May 2026

Check them first

Found it very helpful, helps to clear debts over agreed time space with peace of mind. Reviewed on: 27th May 2026

Highly recommend

Step change have been extremely supportive and non judgemental Reviewed on: 27th May 2026

Excellent help

To me step change was a life saver, I was in dept with no way of seeing a way out and step change changed all that with the help and advice on what to do, I can now see a light at the end of the tunnel Reviewed on: 27th May 2026

Stepchange gave me breathing space.

I had lost my job as a supply teacher due to poor mental health and disability. My debts spiralled out of control as my finances were reduced to £75 per week. My mental health suffered greatly and I buried my head in the sand, avoided phone calls and the mountain of letters asking for money. Stepchange was actually suggested by one of my credit card companies. It changed my life. No more harassment for money that I could no longer earn, I could breathe for the 1st time in months. The process was simple, and online, which helped me deal with my shame of owing money. Reviewed on: 27th May 2026

A very valuables team of competent people

I have now been with StepChange assistance and advice for over 2 years. I have been treated very well and reassured in all my time with them. I know that if I have questions or issues I can contact them quickly and efficiently. Thank you Reviewed on: 27th May 2026

Simply life changing

I had debts of around £40k, paying over £1000 in monthly payments. Step change reduced these payments to around £350per month, allowing me to pay my bills and live my life - thank you!! Reviewed on: 27th May 2026

great service , very understanding , No judgement ,...

great service , very understanding , No judgement , Highly recommend anyone anyone to use this service Reviewed on: 27th May 2026

Great non judgemental staff

Great non judgemental staff, very helpful and came up with a sustainable solution. Reviewed on: 27th May 2026

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