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StepChange: Debt advice reviews

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4.95
Based on 16,581 reviews, last reviewed 10th May 2026
89750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Very happy They have been very helpful and understanding. Reviewed on: 10th May 2026
Corinne A's avatar
Corinne A

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16581)

Absolutely brilliant service and help when you most...

5
Absolutely brilliant service and help when you most need it. Wish I had contacted them earlier. Reviewed on: 6th May 2026
RW's avatar
RW

Very understanding and easy to talk to

5
Very understanding and easy to talk to Reviewed on: 6th May 2026
Gemma S's avatar
Gemma S

Very helpful and efficient put my mind at rest and a...

5
Very helpful and efficient put my mind at rest and advice was good Reviewed on: 6th May 2026
Diane c's avatar
Diane c

Easy to use and a very helpful service.

5
Easy to use and a very helpful service. Reviewed on: 6th May 2026
Louis smp's avatar
Louis smp

StepChange saved me at a time when I was drowning in...

5
StepChange saved me at a time when I was drowning in debt. I cannot thank them enough , I am now debt free, something I could never have imagined 5years ago. No judgement, just helpful, clear advice from the very start. StepChange saved my life, from the first phone call I knew I had made the right decision. No more burying my head in the sand, they helped me to breathe again and my life is now wonderful. Thank you so much! Reviewed on: 6th May 2026
Biscuit's avatar
Biscuit

Great company

5
Professional services, helps put your mind at rest. Reviewed on: 6th May 2026
eddieglowacki@yahoo.co.uk's avatar
[email protected]

StepChange transformed my life.

5
StepChange transformed my life. I was DROWNING in debt - almost £40k and interest fees were rising faster than I could keep up. Each month I would need to borrow more to survive. Stepchange made the whole process from start to finish an absolute breeze. You can even complete the process without having to speak to anyone directly. I can now survive each month, with a firm end date in sight. A relief. Reviewed on: 6th May 2026
Dan's avatar
Dan

I had quite a lot of dept and since my stroke I had...

5
I had quite a lot of dept and since my stroke I had been unable to work and the debts where piling up. I contacted stepchange who helped me do an income and expenditure firm and suggested a debt management plan. I was so relieved a big burden had been lifted off my head and agreed an affordable monthly payment. I make an affordable monthly payment to Step change and they make the payments to my creditors. I would recommend this service to anybody really struggling with dept. Reviewed on: 6th May 2026
CAROLE T's avatar
CAROLE T

Light at the end of the tunnel

5
I was at the point of loosing my mortgage and home as needed to provide food and bills it was so hard.Then I called step change they guided me through every step and felt like I had a life again and could keep the roof over our heads. Reviewed on: 6th May 2026
Bernadette's avatar
Bernadette

Life changing, if struggling with debt repayments.

4
Quite a while ago I was struggling very much with debt, after losing my job, and the bills, debt repayments, and general everyday costs were piling up, and I honestly thought there was no way out of that horrible nightmarish situation. Then we were advised to try Stepchange, who are free to use, and they sorted us out with a repayment plan we could afford. They contacted those we owed money to, and they stopped charging interest on the debts and stopped the threatening letters. We do a yearly review with them, to keep everything straight. We are now quite close to paying everything off, and I would recommend Stepchange to anyone struggling to keep their heads above financial water. Reviewed on: 6th May 2026
Ian from Manchester's avatar
Ian from Manchester

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