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StepChange: Debt advice reviews

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4.95
Based on 16,581 reviews, last reviewed 10th May 2026
89750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very happy They have been very helpful and understanding. Reviewed on: 10th May 2026
Corinne A's avatar
Corinne A

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16581)

They have been absolutely incredible!

5
They have been absolutely incredible!! Couldn’t be happier or more grateful for their help Reviewed on: 6th May 2026
Jane S's avatar
Jane S

Very helpful and always sympathetic regardless of si...

5
Very helpful and always sympathetic regardless of situation Reviewed on: 6th May 2026
Sean D's avatar
Sean D

Stepchange really are a lifesaver!

5
Stepchange really are a lifesaver and immediately ended the cycle of stress ,lack of sleep & crushing worry I was suddenly caught in, a genuine help,I cannot recommend them enough. Reviewed on: 6th May 2026
Graham R's avatar
Graham R

I was in financial difficulties so went to Step Chan...

5
I was in financial difficulties so went to Step Change to help me out and they were brilliant in helping me solve my money problems and set up a payment I could afford tp pay off my debts. Reviewed on: 6th May 2026
craig bell's avatar
craig bell

The step changes charity are very helpful

5
The step changes charity are very helpful Reviewed on: 6th May 2026
Meriem 's avatar
Meriem

Soon to be debt free.

5
I am in the final months from being debt free. At the beginning of my journey I could have lost my family and my house - a hopeless situation but with the support of Stepchange and I have thankfully maintained both. When creditors were constantly harassing me I was able to say I have set up a plan with Stepchange which gave me the breathing space to move forward. Reviewed on: 6th May 2026
Lefabdestin's avatar
Lefabdestin

understanding and very helpful, customer service ver...

5
understanding and very helpful, customer service very good at sorting out any problems you might have Reviewed on: 6th May 2026
ejmbon's avatar
ejmbon

A sympathetic and reassuring voice on the phone help...

5
A sympathetic and reassuring voice on the phone helps you not to be so desperate about your situation. This results in some peace of mind and a lot more sleep at night knowing that someone will actually help you take control. Reviewed on: 6th May 2026
JB's avatar
JB

Trustworthy helpful staff always available

5
Trustworthy helpful staff always available Reviewed on: 6th May 2026
Rhode w's avatar
Rhode w

I have been with step change for a few months now.

5
I have been with step change for a few months now. I have found everyone that I’ve spoken to to be extremely knowledgeable and completely non judgemental. I really appreciate everything they’ve done for me thus far, I feel like I have my life back. Reviewed on: 6th May 2026
Beatrice C's avatar
Beatrice C

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