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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (18674)

A very valuables team of competent people

5
I have now been with StepChange assistance and advice for over 2 years. I have been treated very well and reassured in all my time with them. I know that if I have questions or issues I can contact them quickly and efficiently. Thank you Reviewed on: 27th May 2026
Damon J's avatar
Damon J

Simply life changing

5
I had debts of around £40k, paying over £1000 in monthly payments. Step change reduced these payments to around £350per month, allowing me to pay my bills and live my life - thank you!! Reviewed on: 27th May 2026
Rob's avatar
Rob

great service , very understanding , No judgement ,...

5
great service , very understanding , No judgement , Highly recommend anyone anyone to use this service Reviewed on: 27th May 2026
sharon 's avatar
sharon

Great non judgemental staff

5
Great non judgemental staff, very helpful and came up with a sustainable solution. Reviewed on: 27th May 2026
AW's avatar
AW

Been very good sorring out my finances thank you

5
Been very good sorring out my finances thank you Reviewed on: 27th May 2026
Neil D's avatar
Neil D

Great Stepchange team

5
When I first contacted them, I was a little skeptical; I wasn't expecting such a service. It wasn't easy, but with their help, I'm paying back what I owe. They helped me so much, and I still remember the conversation I had with the operator. It was a fantastic experience; they don't judge you, and they work with you to find the right solution. Reviewed on: 27th May 2026
Francesco Forti's avatar
Francesco Forti

Very helpful, excellent service.

5
Very helpful, excellent service. Overall good experience Reviewed on: 27th May 2026
Carol W's avatar
Carol W

Great experience

5
I was overwhelmed and anxious about my debt before contacting StepChange, but reaching out to them was one of the best decisions I’ve made. They treated me with kindness and respect, listened without judgement, and helped me create a plan I could actually stick to. For the first time in a long while, I feel hopeful about my finances again. I’m genuinely grateful for all their help and support. Reviewed on: 27th May 2026
Miss K's avatar
Miss K

exellent

5
Stepchange has helped me with my debt management plan and they have been brilliant Reviewed on: 27th May 2026
lesley parsonage's avatar
lesley parsonage

Excellent experience with step change.

5
Excellent experience with step change. Great service and every colleague I spoke to were a big help. Superb. Reviewed on: 27th May 2026
Neil B's avatar
Neil B

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