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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16588 reviews)

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4.95

Based on 16,588 reviews, last reviewed 10th May 2026

90100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They were so kind and offered me breathing space When I was at my lowest point and felt like I didn't have anywhere to go, they gave me a breathing space that changed everything for me. Every time I... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16588)

I contacted step change as i had a life changing acc...

I contacted step change as i had a life changing accident and everything financially fell apart due to me being unable to work for what is now to be over 5 years . i was stressed , anxious and felt i had no control over my debts. I contacted step change who were amazing . they were so understanding and helpful and guided me through what i needed to do in order to take back control of my debts with payments to suit my budget. I cant thank them enough and 100% recommend anyone who is struggling financially to contact the wonderful people at step change to help you as they did me . Thank you again to all involved at step change. Reviewed on: 6th May 2026

Very helpful and acted quickly to reduce my outgoings

Very helpful and acted quickly to reduce my outgoings Reviewed on: 6th May 2026

Debt management

Easy to deal with and explain everything in detail helping you to get through difficult times. Reviewed on: 6th May 2026

Easy to do online and very helpful

Easy to do online and very helpful Reviewed on: 6th May 2026

Exceptional customer service.

Exceptional customer service. All advisors treat clients with dignity and compassion. Reviewed on: 6th May 2026

everything was dun good !!!!!!!!!!

everything was dun good !!!!!!!!!!! Reviewed on: 6th May 2026

I'd probably be dead if it wasn't for Step change st...

I'd probably be dead if it wasn't for Step change stepping in and helping me handle my financial mess Reviewed on: 6th May 2026

Life savers

Life savers when I thought there was no help out there. Reviewed on: 6th May 2026

DMP with Stepchange - excellent service and aftercare

Entered a Debt Management Plan via Stepchange after drowning in loans and credit cards. They gave me a way out, and a manageable plan based on my salary, that meant bills were covered, and I also had enough of a buffer left to cover other things. It was quick, easy, the people were really friendly and supportive. After care has also bee fantastic. I would recommend them for anyone and don't be afraid to approach them, or go via their online registration and budgeting tool. They have taken all the pressure away, and letters from creditors have stopped coming now except annual statements. Reviewed on: 6th May 2026

Lifesaving company.

Saved my life literally, no more constantly waking in the night thinking how can I pay this creditor and that one as not enough money coming in, now step change pay my direct debit straight to creditors no more worrying for me. Reviewed on: 6th May 2026

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