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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Helping me sonce COVID

I had to contact StepChange as my new job was suspended when COVID first hit. They have been wonderful looking after me since then. I cannot recommend them high enough! Reviewed on: 27th May 2026

Excellent advice from step change

Step change gave us excellent advice,we took control of our debts and took away the endless worry and stress Reviewed on: 27th May 2026

Non judgmental and really helpful guidance and advice

Non judgmental and really helpful guidance and advice Reviewed on: 27th May 2026

Absolutely amazing from start to finish puts your mi...

Absolutely amazing from start to finish puts your mind at rest Reviewed on: 27th May 2026

Forever Grateful

So grateful, the support from the team was incredible, no judgements just support. Help every step of the way, initial phone call, to help sorting creditors and debt managing plan, along with reviews and additional questions throughout my experience most importantly not being fightened every time the post came or the door knocking and eventually being able to sleep knowing everything was in hanc.. Highly recommend I've now completed my journey and will be forever grateful.My advice face up to your demons and pick up the phone, call Step Change. Reviewed on: 27th May 2026

Great help, very knowledgeable, patient and professi...

Great help, very knowledgeable, patient and professional. I was talk through step by step and constantly re assured Reviewed on: 27th May 2026

Very helpful, professional and knowledgeable.

Very helpful, professional and knowledgeable. Don’t make you feel bad at all. Reviewed on: 27th May 2026

Financial Saviours

I was in a really dark place with addiction and they helped me sort the financial situation which in turn allowed me to concentrate on recovery Reviewed on: 27th May 2026

Peace of mind

Although managing the debt is still difficult, having someone take charge and organise the payments has taken away the sleepless nights. Reviewed on: 27th May 2026

Need Better Support for Disabled People

It was a very rocky start, very frustrating and extremely stressful on top of an already awful situation. I am disabled, phone calls are physically and mentally challenging for me. StepChange is very limited when it comes to accommodating disabilities, but also just acknowledging them. When submitting my budget it took multiple weeks to get through because someone kept flagging the low amount budgeted for food. Having no income and a disability that means you can’t cook or wash up really does limit what you can eat. I was put in a position where I had to explain that multiple times and only when I submitted a formal complaint did my case progress. Months had passed and this caused further stress as my debt then passed hands, further delays. However, once the ball finally got rolling and a plan set up, it was a much better experience. Dealing with the Settlements team was a breeze, they were more accommodating to my disability. I do recommend StepChange however it’s my opinion that further support needs to be considered for disabled customers, especially as they are at a significantly higher risk. Reviewed on: 27th May 2026

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