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StepChange: Debt advice reviews

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4.95
Based on 16,565 reviews, last reviewed 10th May 2026
88950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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Latest highest rating:

5

It’s a working progress We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and st... Read more Reviewed on: 10th May 2026
emma l's avatar
emma l

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16565)

StepChange have helped me so greatly.

5
StepChange have helped me so greatly. I felt trapped in debt and they've helped me to sort out my finances and in such a quick time. In 1 1/2 years my debts are almost cleared thanks to the help of StepChange. My dress and anxiety have gone. The light is definitely bright at the end of the tunnel. Reviewed on: 6th May 2026
Nez's avatar
Nez

From the depths of despair to a thankful release, my...

5
From the depths of despair to a thankful release, my depts are under control and my creditors finally have a firm but fair solution. Reviewed on: 6th May 2026
Graham CLARK's avatar
Graham CLARK

I was so embarrassed about my situation and still am...

5
I was so embarrassed about my situation and still am as going to take a long time to clear but the customer service ladies I spoke to were brilliant very understanding and made the experience so easy they took care of everything and the pressure was lifted can’t fault the service Reviewed on: 6th May 2026
Sam F's avatar
Sam F

Always gain good advice , never judgemental

5
Always gain good advice , never judgemental Reviewed on: 6th May 2026
Rosa's avatar
Rosa

Absolutely brilliant service and help when you most...

5
Absolutely brilliant service and help when you most need it. Wish I had contacted them earlier. Reviewed on: 6th May 2026
RW's avatar
RW

Very understanding and easy to talk to

5
Very understanding and easy to talk to Reviewed on: 6th May 2026
Gemma S's avatar
Gemma S

Very helpful and efficient put my mind at rest and a...

5
Very helpful and efficient put my mind at rest and advice was good Reviewed on: 6th May 2026
Diane c's avatar
Diane c

Easy to use and a very helpful service.

5
Easy to use and a very helpful service. Reviewed on: 6th May 2026
Louis smp's avatar
Louis smp

StepChange saved me at a time when I was drowning in...

5
StepChange saved me at a time when I was drowning in debt. I cannot thank them enough , I am now debt free, something I could never have imagined 5years ago. No judgement, just helpful, clear advice from the very start. StepChange saved my life, from the first phone call I knew I had made the right decision. No more burying my head in the sand, they helped me to breathe again and my life is now wonderful. Thank you so much! Reviewed on: 6th May 2026
Biscuit's avatar
Biscuit

Great company

5
Professional services, helps put your mind at rest. Reviewed on: 6th May 2026
eddieglowacki@yahoo.co.uk's avatar
[email protected]

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