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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent Company. Indispensable.

I don't know what I would have done without Step Change. They have made a very stressful situation quite bearable! Reviewed on: 22nd July 2021

Macs help

Thought would get know were then someone told me to look at they guys and then yes weight of my mind Reviewed on: 22nd July 2021

I wish I contacted them sooner!!

I felt so alone with my financial issues coming out of university after 7 years, I snuggled for a couple of years until I finally seeked help from Step Change! Im so glad I did, they've helped me set up an affordable payment plan and am slowly making progress! Huge weight off my shoulders! Reviewed on: 22nd July 2021

Takes the stress

So helpful and understanding in a difficult situation Reviewed on: 22nd July 2021

Caring, Knowledgeable, Helpful

Step change are always super helpful, give me sound advice, and are there to help not make money. Helped me out in a really tight spot. Reviewed on: 22nd July 2021

Excellent

Stepchange has been excellent right through setting up my plan. I was worrying about I was able to take care of my debt and these guys took a lot of stress off my mind. I'm coping much better now. Thank you. Reviewed on: 22nd July 2021

Friendly, supportive and helpful

Prior to contacting StepChange I felt I was in a rut with my life. My debts were crippling me taking a very large chunk of my wage each month, with their help support and guidance I’ve managed to make payments that suit my budget. I have never been made to feel irresponsible or judged, they simply do their best to help you move forward with your life and for that I’m eternally grateful. I’d 100% recommend them to anyone struggling feeling like there’s no way out there’s a solution for you and they’re happy to help. Reviewed on: 22nd July 2021

Brilliant service.

StepChange gave me peace of mind. Reviewed on: 22nd July 2021

Really helpful

Over the years everyone we spoke to where really helpful Reviewed on: 22nd July 2021

They took the fear and anxious away.

They have been brilliant from the very start they do not judge you just help you. Reviewed on: 22nd July 2021

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