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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.917699215258763937 (18641 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18641)

The best

Getting involved with Step change was the best thing for me to finally manage to sort out me debts. Reviewed on: 7th July 2023

Great service

Nice people to deal with. Takes a lot of weight off your shoulders Reviewed on: 7th July 2023

Easy to contact & superb in supporting

It took me a while to take the initial step as was embarrassed and very angry the situation I had got into. Albeit it the pandemic was a factor as lost my job that was highly paid. Secured another job which was half the salary I used to be on. Step change communicated so brilliantly with no prejudice, they were understanding and really quick to help and communicate. It was good to be able to sleep and so grateful for how they have supported me. I have a long way to go to pay the debt off, however it’s at a better amount/pace what I currently was in. Reviewed on: 7th July 2023

Stepchange

Stepchange has helped me a lot I was in financial difficulty didnt no where to turn phones up a lovely lady spoke to me helped me with all my forms and that was it all set up took another few weeks for them to phone the places that I needed help with it put me on all the right track now I know that I can sit back and no that stepchange takes care of everything for me Reviewed on: 7th July 2023

Debt advice service.

Excellent debt advice service. Very helpful and respectful, provides reassurance and above all shows genuine concern about the welfare of customers. Reviewed on: 7th July 2023

Removed all my fears

Cannot describe the difference in my mental health and well-being after contacting step change. Thank you, thank you, thank you. Reviewed on: 7th July 2023

Peace of mind

Working with Step Change has changed my outlook on life and allowed me to focus on both my family and my career. I was struggling with debt and felt like I was sinking, and this was affecting my mental health, which in turn was having an impact on my relationships and performance at work. Step Change have help me to set up realistic payments with my creditors and manage this for me. I really appreciate all the support they have offered. Plus everyone I have spoken too has been patient and understanding which has made the whole experience easier to cope with. Reviewed on: 7th July 2023

Helping me to get my life back

Since being with Step Change I do not feel so much under pressure from my Creditors and feel that I can start to breathe a little bit better Reviewed on: 7th July 2023

Debt relief

With the help of stepchange I will be debt free A.S.A.P. staff are all helpful and understanding from my experience with them superb! Reviewed on: 7th July 2023

Clear and friendly support

It's always good to talk to someone who is friendly but knows their stuff! Reviewed on: 7th July 2023

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