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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Great advice

I received comprehensive advice and support from the Step Change team. Highly recommended Reviewed on: 7th July 2023

A blessing to the community

I can sleep soundly at night knowing my debt is being managed properly. I'm paying what I can afford ever month,I know it's gonna take a while for me to be debt free but at least I'm doing something about it. Their advice are fair, no judging of who you are,what job you do or what your background. Reviewed on: 7th July 2023

Solid secure advice non judgmental

Was able to breath and sleep received good solid advice , and direction was helpful non judgmental and you know their not charging extortion fees to set up Reviewed on: 7th July 2023

Wonderful and extremely help support with Debt Management

Stepchange are a wonderful organisation - they put my mind at rest with helpful and practical debt solutions. I would recommend anyone who needs debt advice they will not find a better organisation who understand completely how people feel when they have fallen into debt and need a guiding hand to help them through the worst of their situation. They are just brilliant. Reviewed on: 7th July 2023

Helfpful staff and saved me a lot of money

If you are looking to consolidate your debt and pay it off as quickly as possible, I thoroughly recommend Step Change. I was talking to a commercial organisation, found Step Change via a Google search and I am paying my debts off 18 months more quickly and laying less money than would have been the case. Reviewed on: 7th July 2023

Amazing advice

Best advice, patience and explanation of terminologies, ever. Stress, worry, anxiety, sleepless nights all removed with first phonecall and reality advice and patience with follow up phonecalls. I can't praise step change enough. Reviewed on: 7th July 2023

Amazing Financial Support

Cannot thank this charity enough. Changed me from suicidal to hopeful! A huge huge thank you Reviewed on: 7th July 2023

Amazing

Step change helped me change my life. The help I received massively helped me. I just wish I’d known about them sooner. There’s nothing bad to say at all. Amazing customer service & are always there on the phone to help at any time. Reviewed on: 7th July 2023

Very helpful and almost painless

Very worried about debts and not sure where / what to do. Step Change helped me a lot and took a lot of worry off my shoulders.. Creditors still chase but helped through it all. Reviewed on: 7th July 2023

Reassuring and professional

Was a bit wary Bout using at first, but after some phone calls I was feeling much better about being able to deal with my debt. The service was always professional, reassuring and friendly. I can't recommend Stepchange enough and if I ever hear of people struggling I always recommend stepchange for help and guidance. Great service Reviewed on: 7th July 2023

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