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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16843 reviews)

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4.92

Based on 16,843 reviews, last reviewed 24th May 2026

102350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Helped with organising my bills to pay of my debts r... Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16843)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Kind , informative and non judgemental

Step change saved my bacon at a very difficult time when I thought I would literally sink not swim. Thank you Reviewed on: 31st July 2021

I've received very good advice x information.

Would recommend to any body in financial differculty. Reviewed on: 31st July 2021

The right help at the right time

My business and personal debts got out of hand when I had an accident and the banks ran up my charges and I had to stop paying my loans and cards for the first time in 30 years . I felt unable to cope and and you gave me the ability to have the dignity to keep going and reassess my abilities to pay and be able to negotiate my future ! Thank you Reviewed on: 31st July 2021

Stepchange saved my life

At the toughest time in my life I reached out to Stepchange. They were amazing. Great business, great people Reviewed on: 30th July 2021

Excellent service

All round excellent service so easy to access and no stress knowing they manage debts for you staff so helpful and understanding on individual needs Reviewed on: 30th July 2021

Stepchange

Stepchange handled my case very efficiently and effectively making sure all my debts were paid on time ,this made me feel a lot easier knowing my bills were being paid on time.I would wholly recommend for anyone who has incured serious debts. Reviewed on: 30th July 2021

Taken a weight off my mind.

everything going smoothly. no complaints. Reviewed on: 30th July 2021

Amazing.

I can relax now and not worry about that knock at the door by debt collectors. Reviewed on: 30th July 2021

An amazing company that has helped and support us through very difficult times with our dept. management plan

Step Change have always been professional and supportive too both my husband and I when we found ourselves deep in dept. and we didn't know where to turn. Step Change are none judgemental and they worked out a plan that was fair too all our creditors. Its no exaggeration to say with their help and support we can now sleep at night. Reviewed on: 29th July 2021

Professional

I’ve been guided by Step Change now for years and nearly complete and debt free. They’ve been an enormous support. Reviewed on: 29th July 2021

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