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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.918161128930581614 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Life changing

Well what can I say…..Stepchange is the best thing since sliced bread. They’ve helped me so much with my debts. Everyone you speak to is so polite and understanding. They never make you feel like it’s your own fault for getting into debt. Most of all they’ve helped me sleep at night and not be afraid of the postman. Reviewed on: 7th July 2023

Their help has been fantastic

They helped me get back on my feet and breathe a sigh of relief when they worked to sort my accumulated debts due to my son constantly ripping me off. I am very thankful to them Reviewed on: 7th July 2023

Life changing and accessible

I was really struggling financially but Stepchange sorted everything out for me, online. Now all my payments are consolidated into one affordable monthly payment, the relief was immeasurable. Reviewed on: 7th July 2023

Someone to help reduce your worries

From the very beginning the support I received was tremendous! They helped me to take away my worries of the large unmanageable debt that I am in. They contacted my creditors and did all the payment agreements on my behalf. I would not have coped without their assistance. Reviewed on: 7th July 2023

Exceptionally Brilliant!

When one thinks all hope is lost. When your world implodes and the weight of worrying begins to take its toll Step Change really will help. The advisors are friendly and caring yet realistic and straight talking. There’s no judgement here. They literally help you see things more clearly and help you start getting back on track. I cannot recommend Step Change highly enough. Reviewed on: 7th July 2023

Excellent service

Step change helped me every step of the way. Always on hand if you want advice. Reviewed on: 7th July 2023

Amazing

Step change are a life saver, the advisors are so helpful and kind and non judgemental. All the stress you feel is taken away in an instance . All the hard work that they put in behind the scenes should be recognised. Amazing company with amazing staff. Reviewed on: 7th July 2023

Highly recommended

Very helpful and understanding of my situation Reviewed on: 7th July 2023

The best decision I made, thank you step change

I only wish I had contacted step change earlier. The lady who I spoke with was very helpfully and made setting up my dmp easy. The way she spoke to me never once made me feel as if she was judging me or blaming me for allowing my finances to get into a mess. A soon as it was set up I felt relieved and positive about moving forward. Thank you step change. Reviewed on: 7th July 2023

Quick and efficient

I'm deaf and struggle on the phone so it was a relief that everything could be done online. Really good advice and quick and easy to set up my debt management plan. Reviewed on: 7th July 2023

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