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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Understanding

5
Was very helpful and understanding with the situation I am in, nothing was to much trouble to sort, left me feeling in more control Reviewed on: 22nd July 2021
Tracy Thomson's avatar
Tracy Thomson

Very professional

5
Very knowledgable on options for me when I needed help Reviewed on: 22nd July 2021
Kevin clark's avatar
Kevin clark

Excellent

5
Excellent service from sympathetic people Reviewed on: 22nd July 2021
Darren l's avatar
Darren l

Best debt help available

5
With all the money going to what is owed on my debt, great customer service and relief at the help provided which was easily accessible I would recommend stepchange to anyone in debt trouble. Reviewed on: 22nd July 2021
Sharon Clarke's avatar
Sharon Clarke

very good

4
always helpful when you need them Reviewed on: 22nd July 2021
Garry Emmonds's avatar
Garry Emmonds

Excellent company

5
I have nothing but praise for this company. The people you speak to are friendly and have your best interests at heart. Everything is explained to you in a sympathetic manner which, under the circumstances, is extremely reassuring. I would definitely recommend to anyone who find themselves in a worrying situation with their finances. Thank you so much for all your help. Reviewed on: 22nd July 2021
Shirley L's avatar
Shirley L

Hard working and efficient

5
Very people focused too: professional and caring Reviewed on: 22nd July 2021
Phil Ingle's avatar
Phil Ingle

Excellent

5
Helped me out when I had to finish work to become my son's carer when he was struggling in school and ended up struggling with my debts Reviewed on: 22nd July 2021
Paul 's avatar
Paul

The best help when you are at your lowest.

5
I suffer from mental health issues & as a result got heavily into debt. The lovely staff at Step Change put me at my ease from the initial contact all the way through the clearing of my debt process. They are always there should I need to talk or have any concerns. Without Step Change I doubt if I would have coped or even survived. Reviewed on: 22nd July 2021
Julie Moore's avatar
Julie Moore

Very friendly

5
Very good customer service, they have no problem understanding our issues Reviewed on: 22nd July 2021
KW CHAN's avatar
KW CHAN

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