Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (14720)

Life savers

5
Wife lost her job, we were in dire straits financially, and up stepped step change to set us on a plan of becoming debt free and only have 7 months left after a 7 year plan Reviewed on: 22nd July 2021
Trevor Brown's avatar
Trevor Brown

Debt plan

5
Step change have been great for handling my debts. Reviewed on: 22nd July 2021
David 's avatar
David

Saved me

5
I didn’t know which way to turn when I got myself in to Debt, kept it to myself for a long time, then was told about step change, Reviewed on: 22nd July 2021
Julia's avatar
Julia

Brilliant

5
Have helped me so much these last couple of years my anxiety was through the roof to the point I was struggling to cope step change helped me with everything and staff I have had contact with via emails or phone are always warm helpful and never make you fill like you are wasting there time there always happy to help! Thank you so much! Reviewed on: 22nd July 2021
Happy's avatar
Happy

Good company

5
I was very impressed with Stepchange who helped me when I got myself into debt. Could not have sorted it without their help. Reviewed on: 22nd July 2021
Dorothy Beard's avatar
Dorothy Beard

Very good

5
Very good experience and very cooperative and helpfull Reviewed on: 22nd July 2021
Rashid Raja's avatar
Rashid Raja

Amazing service

5
Throughout my step change experience, the customer service has been brilliant - they’ve always been so friendly and understanding Reviewed on: 22nd July 2021
Lauren's avatar
Lauren

Superb Organization.

5
Extremely helpful and takes the strain from individuals when at their lowest. Thank you so much Reviewed on: 22nd July 2021
Ian's avatar
Ian

The best

5
Very helpful and straight forward Reviewed on: 22nd July 2021
Martin Burford's avatar
Martin Burford

Excellent service

5
I have been with StepChange for a number of years and I have always been impressed with the courtesy, patience and professionalism of everyone I have dealt with. Simply superb. Reviewed on: 22nd July 2021
Mehran's avatar
Mehran

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill