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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,669 reviews, last reviewed 27th Jul 2026
75680% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026
Darren d's avatar
Darren d

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Amazing .... Thank You

5
I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025
C pascoe's avatar
C pascoe

The best in the business

5
Step change helped me make a very difficult situation much calmer by helping me take control of my finances. I feel a lot calmer now knowing there is a light at the end of the tunnel and for me to become debt free. Thank you so much for your help and support Reviewed on: 7th July 2023
Christopher Lee's avatar
Christopher Lee

Easy straight forward application

5
The team were very helpful and kind and understanding, gave me all the options on what was best for me going forward. The whole process took less than 2 weeks to set up my DMP Reviewed on: 7th July 2023
S Lee's avatar
S Lee

Dont know where i would be without them

5
I had the best help i could get. Little stressful at first but they got me through it cant thank them enough. Reviewed on: 7th July 2023
Jpott60@yahoo.com's avatar
[email protected]

Life changing

5
When I separated from my partner I was left with nothing and all of our credit card debt. I was drowning in letters for payments I couldn’t afford. Step change really changed my life by contacting all my creditors to help me make manageable monthly payments. I can’t thank them enough for what they did for me. Reviewed on: 7th July 2023
James Ball's avatar
James Ball

Brilliant

5
Stepchange has changed my life for the better. The staff has been fantastic. If people are suffering with debt I really recommend speaking to Stepchange. They will help Reviewed on: 7th July 2023
Jonathan 's avatar
Jonathan

Support, advice and solutions

5
The service I’ve experienced with Stepchange has made an incredibly stressful and anxious time far bearable. Reassuring advice, to help you find the right solution, and realise there always is a solution. They also take away any embarrassment or shame by handling communication with debtors and payment admin. I would highly recommend them. Reviewed on: 7th July 2023
thomas hart's avatar
thomas hart

Life savers

5
Amazing people helped me pull myself from a dark place , carrying the burden of debt , they helped me feel free again and in control of my life Reviewed on: 7th July 2023
Jacqui ky's avatar
Jacqui ky

Life Changing.

5
Helped me get back on track with my finances. Took away the letters, phone calls and sleepless nights. Thank you Step Change Reviewed on: 7th July 2023
James Brereton's avatar
James Brereton

Life savers

5
I was left in a very big mess and facing bankruptcy. Due to a cryptocurrency scam. Step Change gave me good advice and I took action with a debt management plan. Which helped me out hugely. I can now start to rebuild my life again.Thsnks to Step Changes help. Reviewed on: 7th July 2023
Steven Bridgett's avatar
Steven Bridgett

Best decision I made

5
After struggling for so long I decided to contact stepchange for help and I’m so glad I did, I’ve never felt so relaxed and relieved that all of my debts are now in just one payment. They were so helpful and non judgemental I felt such at ease when speaking to them. 100% the best decision that I ever made. Reviewed on: 7th July 2023
Ashleigh Janis's avatar
Ashleigh Janis

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