Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

View other StepChange products

4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

An excellent service

Very helpful, quick and efficient. Everything was done online and sorted within 24 hours giving me peace of mind at a stressful time. Reviewed on: 27th July 2021

Great service

gave me a lifeline when dealing with my debt i think the work they do is amazing Reviewed on: 27th July 2021

Excellent service

My experience with Stepchange is overwhelming. Staff are very sympathetic and caring, always friendly and helpful. Reviewed on: 27th July 2021

Extremely resourceful

Marriage breakdown, left me with debt, I contacted Step Change, who made it possible for me to repay my debt to three different creditors, carry on working and raise my son. Step Change took away the stress of creditors contacting me for money and made paying easier, by one monthly payment and regular reviews to ensure I stayed on top of my finances. I seriously urge anyone who is worried about debt to contact Step Change. I can't thank them enough. !!!!!!!!!!! Reviewed on: 27th July 2021

Stress levels dropped after contacting StepChange

StepChange was like a breathe of fresh air at the hottest and stickiest financial time of my life. Their advice and knowledge to help me through gave me the confidence and peace of mind I needed in equal measure. Avoid the scammers and the sharks out to fleece the unsuspecting and vulnerable offering snake oil. StepChange for me are the only people you can trust in a time of true financial difficulty. The advisors are very understanding and it is a pressure free process. Nobody or no organisation is perfect but StepChange is about as close ad it gets. Reviewed on: 27th July 2021

Recommended Service

Provided support withi debt management. Process very quick and stress free which is what I needed at the time. I'm now almost debt free thanks to Stepchange. Reviewed on: 27th July 2021

Helpful, easy to use, took a huge weight off my shoulders, I can now plan my future finances

Very straight forward and took away the embarrassment of having to call and explain my situation with my creditors Reviewed on: 27th July 2021

A life saver

I didn’t know where to go or what to do when I lost my job and had a mountain of debt but after finding StepChange they took the worry away from me in trying to sort out my situation and are always helpful and put me at ease when I contact them and hopefully with their help I can look forward to a debt free retirement. A big Thankyou StepChange Reviewed on: 26th July 2021

Friendly professional help

Friendly, professional non judgemental help at a really difficult time financially in my life. Easy to talk to and answer any queries that I had. Easy to manage my debt management plan by means of online tools. They also deal with my creditors on my behalf. Five star service all round. Reviewed on: 26th July 2021

Efficient, Organised, and fair.

Very well organised, skills and fair. They have solve my debts through debt plan with a monthly affordable payments. I am very happy and relax. Reviewed on: 26th July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub