Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16844 reviews)

View other StepChange products

4.92

Based on 16,844 reviews, last reviewed 24th May 2026

102400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change put my mind to rest by working out an af... Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and... Read more Reviewed on: 24th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16844)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

On the whole very helpful

We have had some very helpful and supportive advisers in general Reviewed on: 26th July 2021

Their helpful service has No challenger.They are excellent.

They helped me with my debt when I thought there was no way out. Reviewed on: 26th July 2021

Help where needed most

The staff at Stepchange are excellent. They are kind, friendly, easy to talk to and very reassuring. They explain and go through everything, making sure you understand. The emails are as caring as they are. I can't express how important they have been to me. Reviewed on: 26th July 2021

Supportive and reassuring

Stepchange have looked after me so well and taken all of the anxiety out of paying my debts. They’re supportive and reassuring every time I contact them. I’m much less anxious about my debts since contacting them Reviewed on: 26th July 2021

Step change

Understanding kind and helpful also polite helped me at a difficult time . Brilliant people . Reviewed on: 26th July 2021

Top priority

I am totally satisfied from your job Thanks a lot Reviewed on: 26th July 2021

There when your most desperate

Been supported by step change for many years always so helpful and always give sound advice. Reviewed on: 26th July 2021

Reliable service !

I’ve been with StepChange for sometime now. They have been very helpful from the beginning of my application and now I’m on the right track. They run a reliable sound service for those like me who needs a little bit of helping hand to put financial affairs in order. Thank you StepChange! Reviewed on: 26th July 2021

Fantastic .

Not judgmental. So helpful and patient on the phone, when you don’t have all the information to hand. Felt like a huge weight had been lifted after dealing with them I have spoken to several advisors I’ve a period. They are all consistent in their manner and attitude to help. Reviewed on: 26th July 2021

Help beyond help

Step change helped me imensenly. I was in a bad way because of money worries, covid and was not in a good place mentally. But the phone call that day changed everything and saved my life to be honest. Reviewed on: 26th July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt solutions
from Back2Credit 4.86 from 2016 reviews
Debt Solutions
from Money Advisor 3.90 from 13 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub