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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18031 reviews)

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4.92

Based on 18,031 reviews, last reviewed 27th May 2026

159200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service- when you think there is no where... Excellent service- when you think there is no where to turn they going through all outgoings & income before giving you the best way forward that is a... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18031)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

A life saver

For several years Step Change have supported me and helped me to budget while reducing my debt. I dread to think of how I would have coped without them. Reviewed on: 28th July 2022

Always there to help

Can’t praise the service enough. Being in debt and struggling torments your life and is a constant worry, Step Change have really helped ease that trouble and can’t be thanked enough. Reviewed on: 28th July 2022

Excellent Advice and Service

Stepchange have been so supportive of me during my time with them. They provide excellent advice and take the time to help and talk you through any concerns you have. They helped me immensely and I am so thankful that I contacted them. Reviewed on: 28th July 2022

Fantastic

Everything about Stepchange is fantastic. They saved my life. Reviewed on: 28th July 2022

Help!

A helping hand up when you fall on hard times Reviewed on: 28th July 2022

Brilliant for putting your mind at ease

I was embarrassed initially by having to contact StepChange but I realised I couldn't go on with my then financial position. They immediately put my mind at rest and helped massively. Can't thank these guys enough. Once I have finished I hope I never have to use them again, but if I needed to, they would be my first point of contact. Reviewed on: 28th July 2022

Simply the best

Was struggling so I turned to step change they were non judgemental extremely helpful so friendly and very understanding they are the best good luck and thank you all so much for your help and support Reviewed on: 28th July 2022

Outstanding Support

Couldn’t recommend this service highly enough. Caring, compassionate staff and excellent services on offer. Reviewed on: 28th July 2022

Saved my life

Literally saved my life. They are so kind and compassionate. Im so glad that i called. Reviewed on: 28th July 2022

A Wave of Relief!

It was the best thing we could have done to ask StepChange to look at our finances, with a view to proving us with a means to find a positive solution to our financial situation. Within weeks, they had steered us back onto some kind of financial stability, and more importantly, a financial future. Although early days, we CAN now begin see the Light at the Tunnel! Thank you StepChange! Reviewed on: 28th July 2022

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