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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,852 reviews, last reviewed 26th May 2026

102750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent. Excellent. Really lively people. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

A very helpful and professional service.

I was at wits end. I was having anxiety attacks. I saw no way out. Found out about stepchange from a mate. Been with them for years. Any issues I phone them up. No more worries. I can live. Brilliant service. I would recommend them to anyone in dire need and stress from debt. Reviewed on: 26th July 2021

Very good

The guys at step change have really helped me in a big wsy Reviewed on: 26th July 2021

Life saver

Before StepChange helped I could not see a way forward. My husband and I were burying our head in the sand. Now we are in a much better place repaying all our debts and managing to live life and learning how to budget and stick to it. The staff have always been so understanding and none judgemental and very reassuring, and it's hard to ask for help. We are so glad we did and we are £15000 of paying £56000 debt! Amazing feeling THANK YOU STEPCHANGE Reviewed on: 26th July 2021

StepChange Saved Me

StepChange have held my hand through one of the most difficult times of my life and helped me to feel safe. They are kind, understanding and non-judgemental, and really want to help. I can't thank them enough. Reviewed on: 26th July 2021

Brilliant

They offer a fantastic non-judgemental service Reviewed on: 26th July 2021

Great staff

Goes without saying,staff are great and will go through it with you calmly Reviewed on: 26th July 2021

Peace of mind

I am no longer stressed or dreading the post or my phone ringing. I call to step change I was reassured staff was calm. I didn’t feel I was being judged or a failure. I was supposed to look at my finance and plan for the first time how to pay towards my debts without running up others including my household bills. Step change managed the contact with my debtors. I know sleep at night. Thank you so much step change. Reviewed on: 26th July 2021

Great service

stepchange as been great dealing with my situation very friendly staff always there if you need them highly recommend Reviewed on: 26th July 2021

Very helpful

Very understanding and helpful,have made my life alot easier Reviewed on: 26th July 2021

Amazing! saved my life

Stepchange are wonderful there staff are so helpful and friendly, always fully understanding and patient, the extra reassuring messages and advise goes the extra mile, wonderful to us who need them. Reviewed on: 26th July 2021

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