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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Professional, Knowledgeable, Empathetic, 1st class customer service

5
Great first class experience. fantastic Reviewed on: 22nd July 2021
Nah-Ayele Lamptey's avatar
Nah-Ayele Lamptey

Excellent

5
People work at step change are very helpful and understanding Reviewed on: 22nd July 2021
Rubi Khanom's avatar
Rubi Khanom

Completely professional empathetic staff

5
Totally embarrassed myself with over credit, originally shared the bills with other adults living in the family home. They both moved out within a month of each other and left me with bills I could no longer pay.. Staff at the end of the phone were brilliant, explaining the various options I could have, worked out an affordable way to pay back and keep my head above water too... Yes its still difficult but not impossible to pay.. I have regular updates and estimated completion date.. I don't know what I would have done if my friend hadn't recommended them.. Reviewed on: 22nd July 2021
Dawn Saunders's avatar
Dawn Saunders

Brilliant service

5
Step change has really helped me to get my finances all in one place and reduced the payments to help me be more efficient with my budget. They are responsive to current situations Reviewed on: 22nd July 2021
Joco's avatar
Joco

Excellent

5
It’s very good to helping people they are so nice Reviewed on: 22nd July 2021
Razia's avatar
Razia

Breath easy

5
Due to health reasons I had to stop working and was worried about my financial situation but step change helped me so much I felt like I could breath again after feeling chocked by worrying Reviewed on: 22nd July 2021
Michael Gore's avatar
Michael Gore

Excellent friendly service

5
Made life liveable after struggling with debt. Given great advice and support from beginning to end. A life changing experience 10/10 Reviewed on: 22nd July 2021
Dez Stokoe's avatar
Dez Stokoe

Very helpful

5
Needing some help got in touch with you and with your help sorted my problems out for me. Very undetstanding Reviewed on: 22nd July 2021
Sylvia Gould's avatar
Sylvia Gould

Fantastic service and support

5
From day 1 Step Change where fantastic and do not judge you, they just provide and the advice and support you need at a difficult time. Reviewed on: 22nd July 2021
David Holmes's avatar
David Holmes

CHANGED MY LIFE FOR THE BETTER

5
Helping me through a very difficult time. Reviewed on: 22nd July 2021
David's avatar
David

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