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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16847 reviews)

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4.92

Based on 16,847 reviews, last reviewed 25th May 2026

102550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first contact to the continued ongoing supp... From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16847)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

very helpfull

puts your mind at rest under difficult times Reviewed on: 24th July 2021

Very helpful and caring

Always available to help with no problems Always polite and helpful Reviewed on: 24th July 2021

great service

they are great and friendly and really understanding Reviewed on: 24th July 2021

Sympathies listeners and easy to deal with

Easy to talk to with lots of good information and advice Reviewed on: 24th July 2021

Thank you step change

I just wanted to say a huge thank you to step change as they've helped me out with my financial situation that I had got myself into and couldn't get out too but with their help I've been able to sort out my life a bit better now and and with the help I'm getting from them I don't have to worry about things so much now as I have worries and anxiety issues about everything especially my financial situation too. I'm so grateful for step change for all their help and I hope that they win. Thanks again step change. From Andrea. Reviewed on: 24th July 2021

Excellent Service

Lovely friendly staff always ready to go the extra mile and deliver exceptional customer service. Reviewed on: 24th July 2021

Amazing

They have helped me so much have been able too sleep so much better since speaking to them Reviewed on: 24th July 2021

So Helpful

The team are helpful and compassionate they took the time to understand our situation and gave us several options on what path to choose to resolve it. Reviewed on: 24th July 2021

In Control

Since I joined the service has been excellent and put me more in control leaving me feeling positive about my future finances. Step Change keep an eye on my situation and if during my review they feel I am paying too much they will adjust my payments accordingly. Overall an excellent service. Reviewed on: 24th July 2021

Amazing organisation

They have helped over the years, without bias or judgment, to help me get back on track and have taught me healthier spending habits. I couldn't have done it without them! Reviewed on: 24th July 2021

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