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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Excellent, compassionate service.

Stepchange, from my 1st call, helped me take stock and control of my finances, carefully and skillfully listening to my very real concerns, needs and wish to take financial responsibility in the context of a very challenging time of my life. Without their help to regain financial control I would be in an unthinkably unmanageable situation. I'm so grateful for their expertise, caring staff and genuine help. Reviewed on: 22nd July 2021

Excellent service

StepChange helped me deal with my finances in a practical and helpful way without judging me, which made the process a lot easier for me. Totally recommend this company for the award. Reviewed on: 22nd July 2021

Debt Management

Always helpful and reliable in the management of debts. Reviewed on: 22nd July 2021

Peace of mind

Helpful staff not critical of you Reviewed on: 22nd July 2021

Professional service

They were able to give me reassurance and enabled me to get on with my life whilst getting my debts under control. Reviewed on: 22nd July 2021

Chris

Them step change. been very good to towards to me to clear my debit I am still with them I been with step change for 4 years Reviewed on: 22nd July 2021

Top Class, life changing !!!

Step change, really have changed my life, they took the stress and anxiety away when for a time I couldn’t sleep or see a way forward, they are friendly caring and a lot of their team have been in my shoes. Couldn’t have done without them, well done and good luck in your nomination, your all people winners Reviewed on: 22nd July 2021

Brilliant explanation, finding best options for you.

I really struggled with my dets and got deeper and deeper every year. But stepchange show me best solution for my problem. And now I managing my debts and my bills. Reviewed on: 22nd July 2021

Amazing company

Stepchange really helped me when I was at my lowest and didn’t know where to turn. With COVID and job losses they were a life saver for me and my family Reviewed on: 22nd July 2021

Brilliant Step Change

Step Change were brilliant when I was in a bad place, helpful caring and helped me change things around. Reviewed on: 22nd July 2021

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