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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helpful

Very helpful, understanding. Takes the worry out of debt issues. Reviewed on: 24th July 2021

Peace of mind

Stepchange came to my rescue when I realised how much trouble I was in with my finances. I was constantly on edge, anxious and stressed. Sleep was almost a non entity.but after taking the difficult decision to contact Stepchange it was like an emense weight lifted off my shoulders. The staff were so helpful and reassuring that I could get things sorted I actually started to live my life after years of it being on hold. I would definitely recommend them. Reviewed on: 24th July 2021

Really helpful

Really helpful and always available to help. Reviewed on: 24th July 2021

Very helpful

Very helpful advice with no judgement. I would recommend Stepchange to anyone and don’t be worried to contact them, they really helped me. Reviewed on: 24th July 2021

Amazing

Amazing support and guidance through a stressful situation. Staff ready to explain and take you through the next steps. So proud of myself but couldn’t have done it without step change Reviewed on: 24th July 2021

Quality professional assistance

Very knowledgeable in helping me with all aspects of my situation Reviewed on: 24th July 2021

How do you speak to Angles!

I was in a lot of dept, I would go shopping with my sister from Poland but forget to pay back on time and the interest grew and grew, my partner found you on the web and started things rolling, after that you could not do enough for me, I will always be grateful to you. Reviewed on: 24th July 2021

Get your life back on track

After getting into a a lot of debt Step Change set about easing my worries by putting me on an affordable debt management plan and now I can see the light at the end of the tunnel. Reviewed on: 24th July 2021

Edward Mellor

A very helpful and understanding team who are always ready to provide you with first class advice. Reviewed on: 24th July 2021

Non judgemental helpful

Extremely grateful for all help and advice given to me. Reviewed on: 24th July 2021

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