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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Award winning help

I was at a point where I didn’t know what to do. They simplified everything and took charge. The one thing I wish they could do is to stop the companies charging interest. I am very grateful for their help. Reviewed on: 24th July 2021

Helping set up a DMP

Accurate, friendly advice enabling myself to both set up & pay off my outstanding debts in an affordable & timely - I daresay Step Change have enabled numerous households retake control of their finances through the services they offer - invaluable at a time when so many people are struggling Reviewed on: 24th July 2021

Outstanding

Always provide the best customer care and excellent customer service, very polite and very helpful. Thankyou Reviewed on: 24th July 2021

Have saved my life

I was so overcome by debt but stepchange have made it so much more manageable I don't know where I would be right now it I hadn't have chose to enter into my debt management plan. Reviewed on: 24th July 2021

Life savers

Step change was there when I hit my lowest point ever my dla was changed over to pip and I lost two thirds of my income overnighhtwe also lost the majority of my wife's dla for the same reason a poor assessment system. But whatever the cause we were plunged into debt even though we where handling everything our debts and ill health in my case a condition that can kill me and my wife's health deteriorating Step change talked us through setting up a DMP helped set us a budget to live on and actively encouraged us to put in appeals against dwps decisions which we won and step change advised us to review our budget and become debt free earlier which we did and are now great full to them as the end is in reach Don't know what we would have done without them supporting us all the way Reviewed on: 23rd July 2021

Always there to help,help to put my mind to rest.

I got into financial difficultys through the general cost of living and felt I was losing everything but stepchange helped me sort my life out. Reviewed on: 23rd July 2021

Helped me so much still here!

Keeps me going great bunch of people Reviewed on: 23rd July 2021

Saved me

I was in thousands of pounds debt and did not know where to turn. Applying to stepchange literally saved my mental health from getting even worse than it already was. Stepchange are so helpful with helpful tips and the budget means I am rebuilding my life. Thank you stepchange you are my hero! Reviewed on: 23rd July 2021

Relief

Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021

Light at the end of the tunnel

The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021

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