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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Much needed help

I was in so much dept and struggling to pay everything, I contacted stepchange and they put me on the right plan I have 6 months left on my dept now and the money I was paying to them will no go into a savings account so I don't get in this position again. They ate a breath of fresh air... Reviewed on: 18th June 2023

Help when its needed

Having arranged a DMP I have had little problems since it started and what queries I have had have been solved instantly. Its good to know they have your back. Thank you Step Change Reviewed on: 14th June 2023

Discreet and professional

Simple process and respectful of your financial position. It has taken a huge weight off of my mind where creditor’s would not help me. Thank you Reviewed on: 13th June 2023

What a relief

A set of angels, anxiety busters, and general all round wonderful service. My life has changed since I spoke to Step Change. It was a huge step I took, ringing them, but the change was even bigger. Reviewed on: 13th June 2023

A weight lifted

I'd never heard of the charity StepChange until I broke down and told a friend I was struggling financially and got my self into debt. Was then she told me about StepChange. I called them up and they listened, the lady showed me empthathy and out me on the right track. To this I am very grateful. Highly recommended. Thank you. Reviewed on: 13th June 2023

FABULOUS!

Step Change were absolutely brilliant in the advice they provided. Reviewed on: 9th June 2023

Real help and advice

Really help you and listen,don't pressure you into anything and nice genuine people Reviewed on: 9th June 2023

So helpful

I am so glad I came to step change. I have been struggling for a long time. I was treated like a individual and was listened to. The help was fantastic. I can sleep a lot better at night now. Reviewed on: 9th June 2023

fast, accurate and with you all the way

fast, accurate and with you all the way Reviewed on: 8th June 2023

Amazing

I was in dire straights financially and step change made it very easy to understand and set up my DMP, the relief I felt was immediate and immense, thankyou step change Reviewed on: 8th June 2023

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