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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Light at the end of the tunnel

Takes the pressure off you and you can see the light at the end of the tunnel. Sleep becomes good, phone calls and the postman do not scare you. The people who work for Step Change are so kind and understanding. I have never looked back. Reviewed on: 23rd July 2021

Life changers

Stepchange helped me in my path to a stress free life. Having racked up many gambling debts, it is fair to say that I was in a bit of a mess with very little hope for my future. The team at Stepchange were so helpful with assessing my situation and discussing my best options. Having been dealing with Debtors, it is so refreshing to speak to friendly and helpful people who don't make you feel useless. I can honestly say that every person I have spoken to at Stepchange has had the same positive and helpful attitude. Thanks for all of your help and in my opinion you should be winning this award hands down. Reviewed on: 23rd July 2021

Confidential and non judgemental

A company which understands and helps in the best way possible without judgement Reviewed on: 23rd July 2021

Brilliant service

Step change literally saved my life. Debt was having a bad effect on my mental health,I contacted Step Change who were able to provide me with a plan to pay my debt off. There was no judgment and everyone I've spoken to have been very knowledgable and very helpful. Life has changed for me and it wouldn't have happened without Step Change Reviewed on: 23rd July 2021

A Great Relief

Very understanding and extremely efficient. I’m very confident that they will help me sort out my problem Reviewed on: 23rd July 2021

Definitely Recommend

StepChanges support takes away the stress and worry and helps you sleep again at night… Reviewed on: 23rd July 2021

Gives me price of mind

Piece of mind is what I get, no companies hassling me anymore Reviewed on: 23rd July 2021

Awesome, effortless

I was in a bad place with debts and mental health. Not only did they give me help with my debts, they went above and beyond by givin me contacts for my well being as well. Absolutely recommend them to anyone struglling with financial difficulties!! Reviewed on: 23rd July 2021

peace of mind, reduce stress level

Highly Stressed, worried. Step change helped in so many ways. Calmed me down, were very proactive in dealing with my creditors and the bottom line has helped in a more stress free family. They give the best help to a family in financial stress. I have recommended them to several friends and will continue to do so. Reviewed on: 23rd July 2021

Excellent

Really helped me get back on track couldn’t ask for any more always there to help Reviewed on: 23rd July 2021

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