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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

StepChange is the final bus-stop

5
Until I found StepChange the whole thing about managing my debt was complex, confusing, and disturbing. With StepChange I have a better understanding of how best to deal with my finances now and in future. Reviewed on: 22nd July 2021
Ken Nwangwu's avatar
Ken Nwangwu

Excellent

5
From the moment I rang step changes they were helpful understanding and made a plan for me to pay the creditors in monthly payments so all the anxiety and worry was taken from me Reviewed on: 22nd July 2021
Brenda sharman's avatar
Brenda sharman

Absolute lifeline

5
You helped me beyond my expectations. Yo helped me to manage my finances after covid had reaked havoc. You helped me to stay in the fight, supported me. Reviewed on: 22nd July 2021
Steven Gavin's avatar
Steven Gavin

Fantastic

5
Such a valuable service for people in debt. They support you without judging or making you feel r provide excellent advice . Reviewed on: 22nd July 2021
Paula's avatar
Paula

Heroes who saved me more than just money

5
I don't know where I'd be without Stepchange. I made contact just before lockdown and thank god I did as they not only helped me sort my finances but also made my anxiety dissappear. The hardest part was making the first call but the advice and understanding I received made those fears just leave. My heroes Reviewed on: 22nd July 2021
Keeley's avatar
Keeley

Very much appreciated and pleasant service that really benefits people in need of assistance

5
Really positive and supportive team . Great help and always have answers and communication. Really benefited me a lot . Reviewed on: 22nd July 2021
Adam Read's avatar
Adam Read

Peace of mind

5
Felt like I was talking to a good friend and could see the light at the end of a very dark tunnel thanks Reviewed on: 22nd July 2021
Helen Sobey Was Thain's avatar
Helen Sobey Was Thain

Mr D Evans

5
Great help and informative service Reviewed on: 22nd July 2021
David Evans's avatar
David Evans

Dmp

5
Saved my life when i was financially desperate Reviewed on: 22nd July 2021
Anthony Berry's avatar
Anthony Berry

Amazing People

5
This company is represented by the most understanding and professional staff. I cannot praise enough. Thank you Reviewed on: 22nd July 2021
Garry Chambers's avatar
Garry Chambers

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