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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,638 reviews, last reviewed 19th Jun 2026
188250% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026
Mark Pleasants's avatar
Mark Pleasants

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18638)

Excellent

5
They helped make my life more barrable and less stressed i highly recommend them Reviewed on: 13th August 2022
Janice Eccles 's avatar
Janice Eccles

Brilliant basically saved my mind

5
All I can say is they are brilliant saved me from losing my mind and can't thank them enough Reviewed on: 13th August 2022
Yvonne Charnock 's avatar
Yvonne Charnock

Excellence

5
Easy to speak to and very helpful with any questions you might have Reviewed on: 13th August 2022
Patricia Hall's avatar
Patricia Hall

Simply the best

5
I was in a terrible debt crisis and at my wits end when I reached out to Stepchange. Their amazingly friendly and understanding staff helped me to find a sustainable and workable solution to my debt issues. They have continued to support me brilliantly for nearly two years and stay in touch with reviews, advice and help whenever I need it. I don’t know what I would have done without them! Reviewed on: 13th August 2022
David Francis's avatar
David Francis

Good honest help no hidden catches or fees

5
Friendly efficient professionals who really know their job and subject matter l ws put at ease being g able to chat to a human on the phone who showed nothing but empathy and understanding makes this difgicult time easier there's no.judgement from these helpful people too. They're great Reviewed on: 13th August 2022
Yorkshire Chez's avatar
Yorkshire Chez

Helpful, supportive, trustworthy and reliable

5
Can't recommend stepchange more highly...supportive all the way, experienced, helpful and customer friendly. If I could give more stars I would, I have complete confidence in them and their professionalism and complete understanding of what people in debt are going through..Brilliant service! Reviewed on: 13th August 2022
Pauline biggs's avatar
Pauline biggs

Amazing, non-obtrusive support

5
I have been supported by Step Change for a number of years now after the embarrassment of getting in debt. I have been humbled by their care whilst not being over officious. Regular emails of help and guidance give me a sense of control and monthly statements help me stay focused whilst on a long journey. Thank you, Step Change. Reviewed on: 13th August 2022
Mark Lomas's avatar
Mark Lomas

Simply the best

5
Have and still helping me get my finances on the right path. Would highly recommend them to anyone with finance difficulties. They make sure you are still able to live whilst making sure your creditors are sorted with payments and you have no more hassle from them for more money. Reviewed on: 13th August 2022
Kimberley's avatar
Kimberley

Step Change saved me

5
I was struggling so much before I reached out to Step Change. I felt a lot of shame about my financial situation but Step Change offered exactly what I needed: solid advice, compassionate support and clear solutions. Step Change have allowed me to get my life back on track and see a light at the end of the tunnel and I’m so grateful. Reviewed on: 13th August 2022
Jen W's avatar
Jen W

Life Savers

5
Step Change has been my life Saver at one of my lowest times. They didn't judge me & made me feel hopeful that with their help I could get through it. Reviewed on: 13th August 2022
Andrea Chalke's avatar
Andrea Chalke

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