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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Really helpful and supportive

5
Their knowledge and expertise really helped me get my finances under control and helped me get back on my feet and relieve the financial pressure I had got myself into. Reviewed on: 22nd July 2021
Lawrence's avatar
Lawrence

Helped me out immensely

5
Wouldn’t have been able to get my life back on track if it wasn’t for Step Change Reviewed on: 22nd July 2021
Lorri's avatar
Lorri

Brilliant charity

5
Helped me loads took a lot of weight off my shoulders Reviewed on: 22nd July 2021
Simon Johnson's avatar
Simon Johnson

Turned my life around

5
Step Change has been so supportive and helpful all the way through my debt review. Sound sensible and calm advice. They were the light at the end of a very dark tunnel. Thanks so much. Reviewed on: 22nd July 2021
avril sangster's avatar
avril sangster

The best impartial help there is

5
Nothing is too much for anyone who answers the phone even when I'm having a bad day they are there to help and the best thing is it's free so every penny i pay through them goes to my Creditors Reviewed on: 22nd July 2021
Karen 's avatar
Karen

Always helpful

5
Great team nothing ever a problem Reviewed on: 22nd July 2021
Jonathan Watson's avatar
Jonathan Watson

Helping people

5
Great service & great people to deal with Reviewed on: 22nd July 2021
Joseph butler's avatar
Joseph butler

Compassionate kind understanding

5
With it being so stressful & embarrassing situation they are genuinely kind compassionate & helpful 100% recommended been a great help to us Reviewed on: 22nd July 2021
Kim mitchell's avatar
Kim mitchell

Excellent

5
Easy and approachable to speak with and very understanding. Reviewed on: 22nd July 2021
Mike Anderson's avatar
Mike Anderson

Debt Help Superstars

5
Over a number of years I found myself in a spiral of debt, mainly due to my husband losing a well paid job due to redundancy. I took out loans and credit cards to cover everyday living costs not luxuries amassing an overall debt of approximately 22 thousand pounds. After many sleepless nights I contacted Stepchange who did not judge my situation. They were so helpful in helping me to be realistic with the income I had in order to repay my creditors and still be able to pay my priority bills. They helped contact my creditors with repayment proposals which everyone agreed to, much to my surprise. Interest was stopped being added to my accounts enabling me to reduce the amount of debt quicker. I would recommend Stepchange to anyone seeking help with debts. They make you feel like there’s someone there to help when being in debt is a lonely place to be. I can sleep again at night and am no longer fearful when the post arrives, worried there might be another red letter demanding repayment. 10 out of 10 for customer service Reviewed on: 22nd July 2021
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Karen Muir

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