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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

They have given us our life back

I didn't know where to turn with my debt issues. I was sinking, going under until I reached out. They literally saved my sanity and gave my life back. Thank you all. Reviewed on: 13th August 2022

fantastic service

always helpful polite and considerate. Reviewed on: 13th August 2022

Thank. God I contacted them when I did!

They talked me through my options, were nonjudgmental helpful and kind. If I had left things until the cost of living crisis really hit I would be in a mess Reviewed on: 13th August 2022

Step change is the best

They are very helpful and they have changed my life for better I will recommend step change to anyone. Thank you step change Reviewed on: 13th August 2022

The people with the solutions

Stepchange started helping us before we got into debt,they advised us what action to take when the situation worsened. When the time came Stepchange we’re there for us , thank you Stepchange. Reviewed on: 13th August 2022

Help available when it is needed most

Stepchange are amazing. Help was there when it was needed most and continues throughout a debt management programme. Reviewed on: 13th August 2022

Best advice ive ever received

I was getting deeper into debt after being medically retired from my job due to a MS diagnosis having contacted step change they sorted out my benefits correctly and then set up payment plan of just 1 payment a month instead of me paying out £150 a month from my benefits which i receive is very low amounts to expect to live on i now pay £30 a month best of all they continue to keep in contact with me. Great company goid advice such a big help i know i couldnt have done without step change as im sure I'd be on my knees in a state without there help. Reviewed on: 13th August 2022

There for me

Stepchange was there for me from the beginning when I needed a solution to my debt problems and anxiety. They explained everything clearly and taken the weight off my shoulders by agreeing a realistic payment schedule and liaison with my debtors Reviewed on: 13th August 2022

Literally life changing

None judgemental and incredibly helpful service which literally gave me my life back over crippling debt and taught me how to budget. The future is a lot brighter thanks to StepChange Reviewed on: 13th August 2022

Excellent organisation

I received excellent advice and encouragement in one telephone call Reviewed on: 13th August 2022

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