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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Highly recommend

Very helpful, highly recommended Reviewed on: 22nd July 2021

Peace of mind

Do not make you feel like a failure Reviewed on: 22nd July 2021

Lifesavers

Absolutely amazing without them I would be lost. They should run the country Reviewed on: 22nd July 2021

Saved my life

Their structure and guidance helped me see a pathway out of desperation Reviewed on: 22nd July 2021

Amazing Company

I did not know what to do until I found Step Change. Great service, really making a difference to people’s lives. Reviewed on: 22nd July 2021

Understanding with care.

Major debt after various redundancies and they just took my load away with a solution to repaying our debt. Absolute lifeline Reviewed on: 22nd July 2021

Outstanding

Always helpful and more importantly reassuring when you need them. Always end up happier for speaking with them Reviewed on: 22nd July 2021

Excellent service and advice. Friendly staff that have your best interest at heart.

I have had a DMP for a number of years and every review is handled with efficiency and reduces any stress. Online tools are useful and emails offer regular, up to date advice. Great company. Reviewed on: 22nd July 2021

Fantastic

Helped me out of a very sticky situation through no fault of my own 10/10 Reviewed on: 22nd July 2021

Amazing

Very helpful and understanding, really puts your mind at ease after speaking with them. Reviewed on: 22nd July 2021

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