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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

What a relief!

We are pensioners who were allowed more and more credit whilst only making the minimum repayment. We paid more and more interest and had no way to pay off the balance. Luckily a family member told us about Stepchange. Their staff were very kind and didn't make us feel embarrassed. They advised with regard to budgeting and negotiated with the creditors and we are now almost debt free. If only we had known about their help sooner! Reviewed on: 13th August 2022

Excellent support all through the process

Supported,advised and so easy to follow DMP. Highly recommended Reviewed on: 13th August 2022

Brilliant company.

I found out about Stepchange through a friend.I am so glad I got in touch with them.They went through everything step by step,everything was explained clearly.I am very grateful for all of there help. Reviewed on: 13th August 2022

So helpful

They took the stress out of debt management. They did everything I was too scared to do myself. Reviewed on: 13th August 2022

Debt Management Plan.

Have always been helpful & sympathetic during my D.M.P. The plan finishes next year. I'm glad I contacted them when I did. Otherwise, I would've gotten myself into a right mess by now!!. Reviewed on: 13th August 2022

Excellent support

Step change help to make life better. From feeling out of control financially as well as emotionally, step change we’re there to help. They listened, understood our circumstances and were completely objective. We came off the phone thinking life could still get better with their support. Fanatic staff, well done to you all. Reviewed on: 13th August 2022

Lifesavers!

On behalf of my mum step change have been a lifesaver for her, helping sort her debt issues, non judgemental, extremely caring and very efficient and professional. As a pensioner she was getting very stressed with her bills, the step change team have given her peace of mind. Thank you, Amanda x Reviewed on: 13th August 2022

Fully supported

Non-judgemental, kind and patient support. Life changing. Reviewed on: 13th August 2022

Life changing

We don't know how we would have coped had it not been for Stepchange. There advice is invaluable and they make it simple for you to understand. They also don't judge you in anyway, bur want to help you. Reviewed on: 13th August 2022

Step Changed saved me.

I found myself with an unexpected and huge, unmanageable debt. Step Change listened, didn't judge, gave me reassuring advice and options I could chose from to address my situation. I was not sleeping, I was stressed by continuous calls and daily letters from the companies and felt scared and was worried sick. My debt remains huge and I will be paying it for many years to come however; with Step Change's ongoing professional help and support, in small affordable payments. I am so grateful to the many workers at Step Change that have helped me. Thank you. Reviewed on: 13th August 2022

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