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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Fantastic, free service

With so many organisations out there that charge for their services, despite the fact people are going to them with money issues, you cannot fault Stepchange. Great on the phone, great via email and simply take the stress out of everything. With everything done on your behalf I don’t understand why they are not more widely known about and why people ever turn to a paid-for service. Simply brilliant. Reviewed on: 22nd July 2021

Caring

Always there for me whenever I needed advice and help. Reviewed on: 22nd July 2021

Step Change gave me expert help with debt management

From my first contact with Step Change, I have had expert help with managing my debt problems. Their advisers have been efficient and professional at all times. It has been a life-changing experience for me and I would happily recommend Step Change to anyone who needs debt advice. Reviewed on: 22nd July 2021

Saved me from stress and sleepless nights

Staff was so helpful over the phone and was non judgmental, felt like they understood everything I was going through and the struggles I had with my debt. I honestly feel 100 percent better with the help of Step Change and knowing the staff are there if I need advice Reviewed on: 22nd July 2021

Excellent customer service alway there to help

I was left in debt after my business went into lictudation step change guided me through the bad times Reviewed on: 22nd July 2021

Simply put they are wonderful

Each person I have spoken to was lovely and really put my mind at ease. It’s very daunting to take the first step, but am so glad I did. Wonderful service and so easy to access your information. Reviewed on: 22nd July 2021

Really supportive and quick to provide help

Really good support, regular updates and easy to manage my DMP online Reviewed on: 22nd July 2021

Saved my life from ruin

Made my spiralling debt manageable and I’m now 3 years into a 5 year plan to rid me of my debt. Can’t thank them enough for getting my life back on track Reviewed on: 22nd July 2021

Peace of mind

Since getting in touch with Stepchange I am able to have a good nights sleep because I know that my debts are being paid Reviewed on: 22nd July 2021

Best help ever.

From day one when I contacted StepChange they have been so supportive , understanding and explained how they could help me get control of my debts . They are very easy to contact which gives me complete peace of mind . I cannot explain how different I feel with my life now , I wasn’t sleeping and just spent every day worrying . Thank you StepChange Reviewed on: 22nd July 2021

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