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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Step change is a life saver

Contacted step change when I had lots of debt and arrears to pay. They helped me in budgeting my finances and also sign post me to further support. Reviewed on: 12th August 2022

Life changing

The people at Stepchange are extremely helpful and respectful in what was a horrible time for me last year. I had spent months worrying and struggling with my debt I couldn’t see a way out. Someone told me about Stepchange. I had to pluck up courage to ring so happy I did. They helped with my debt and I’m paying it back at a rate I can afford. It really has changed my life and I can’t recommend them enough. Reviewed on: 12th August 2022

Life line

As my title says step change has been a life saver took all that worry away I know I won't be debt free for a few years but he ho I know it is getting paid and they is someone there if I ever problem.I would just like to say thank you Reviewed on: 12th August 2022

I can breathe again now

It as taken all the pressure away no phone calls no letters just an affordable payment every month Reviewed on: 12th August 2022

Amazing friendly supportive

I have nothing but praise , the team at Step change have supported me 100% non judgemental kind and knowledgeable! They have reassured me and guided me and helped me take the weight off my shoulders ! Reviewed on: 12th August 2022

Excellent

I went to step change as I was drowning and needed some professional help. They were fantastic Reviewed on: 12th August 2022

Amazing life savers

They have helped me massively. I was in such a state when I first spoke to them. They helped me every so of the way. Absolutely brilliant. And so so helpful and friendly and no judgement from them. Reviewed on: 12th August 2022

So relieved

When i finally plucked up the courage to call, Stepchange took all of my anxiety away, made me realise it wasn't my fault (huge relief) and that there was a way out and that I wasn't the only one and nothing to be ashamed of. I still struggle with these things but I feel so much better now and the worry is a MILLION times less. Thank you SO much Stepchange. Reviewed on: 12th August 2022

Understanding and compassion

Patient and understanding made me feel better about my aweful and distraught situation Reviewed on: 12th August 2022

First class debt help and advice.

Help and advice with patience and professionalism. Reviewed on: 12th August 2022

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