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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,681 reviews, last reviewed 28th Aug 2026
98% decrease in 5 star reviews
in the past 90 days
93% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

I got the help I needed to sort all my debts out and... I got the help I needed to sort all my debts out and now I am debt free Reviewed on: 28th August 2026
Amanda 's avatar
Amanda

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18681)

Simply the best

5
Have and still helping me get my finances on the right path. Would highly recommend them to anyone with finance difficulties. They make sure you are still able to live whilst making sure your creditors are sorted with payments and you have no more hassle from them for more money. Reviewed on: 13th August 2022
Kimberley's avatar
Kimberley

Step Change saved me

5
I was struggling so much before I reached out to Step Change. I felt a lot of shame about my financial situation but Step Change offered exactly what I needed: solid advice, compassionate support and clear solutions. Step Change have allowed me to get my life back on track and see a light at the end of the tunnel and I’m so grateful. Reviewed on: 13th August 2022
Jen W's avatar
Jen W

Life Savers

5
Step Change has been my life Saver at one of my lowest times. They didn't judge me & made me feel hopeful that with their help I could get through it. Reviewed on: 13th August 2022
Andrea Chalke's avatar
Andrea Chalke

They have given us our life back

5
I didn't know where to turn with my debt issues. I was sinking, going under until I reached out. They literally saved my sanity and gave my life back. Thank you all. Reviewed on: 13th August 2022
mak 1's avatar
mak 1

fantastic service

5
always helpful polite and considerate. Reviewed on: 13th August 2022
Bernadette Van Hecke's avatar
Bernadette Van Hecke

Thank. God I contacted them when I did!

5
They talked me through my options, were nonjudgmental helpful and kind. If I had left things until the cost of living crisis really hit I would be in a mess Reviewed on: 13th August 2022
Helen 's avatar
Helen

Step change is the best

5
They are very helpful and they have changed my life for better I will recommend step change to anyone. Thank you step change Reviewed on: 13th August 2022
Titilayo's avatar
Titilayo

The people with the solutions

5
Stepchange started helping us before we got into debt,they advised us what action to take when the situation worsened. When the time came Stepchange we’re there for us , thank you Stepchange. Reviewed on: 13th August 2022
StepChange's avatar
StepChange

Help available when it is needed most

5
Stepchange are amazing. Help was there when it was needed most and continues throughout a debt management programme. Reviewed on: 13th August 2022
SueW's avatar
SueW

Best advice ive ever received

5
I was getting deeper into debt after being medically retired from my job due to a MS diagnosis having contacted step change they sorted out my benefits correctly and then set up payment plan of just 1 payment a month instead of me paying out £150 a month from my benefits which i receive is very low amounts to expect to live on i now pay £30 a month best of all they continue to keep in contact with me. Great company goid advice such a big help i know i couldnt have done without step change as im sure I'd be on my knees in a state without there help. Reviewed on: 13th August 2022
Wendy Stuart's avatar
Wendy Stuart

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