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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18210 reviews)

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4.92

Based on 18,210 reviews, last reviewed 28th May 2026

167800% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Customer service is great very helpful Customer service is great very helpful Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18210)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Very good advice and very helpful

Excellent customer service and very helpful staff and friendly service. Reviewed on: 4th September 2021

Help When You Need It Most

Helped me with my debt problems after my divorce. Staff were very helpful and not at all judgemental. Finally cleared my debts. Can’t thank them enough. Reviewed on: 4th September 2021

Helpful

First class advice, very helpful and quick to respond Reviewed on: 4th September 2021

Excellent service

I was struggling on my debt i contact Step Change They help me lot. Thankyou Step Change Reviewed on: 4th September 2021

So Reassuring

With so much to wonder & think about, these professionals take over in the best possible way to educate & reassure you - cannot praise enough. Reviewed on: 4th September 2021

Amazing

Just the help when we needed it Reviewed on: 4th September 2021

The best

Thank you for all the help I need to get back on track. Reviewed on: 4th September 2021

Great Support

They helped me sort my problems when I didn’t know where to turn Reviewed on: 4th September 2021

Helpful and Trustworthy

I have been with Stepchange for several years now and they have always been easy to contact, consistently helpful, informative and reliable. I feel like they always give me all options available to me in order to help me turn my financial life around. I'm on track to become completely debt free, which has had a massively positive impact on my mental health. They are also helpful when life changes happen. Highly recommended. Reviewed on: 4th September 2021

Helpfull

Quick easy stress free and very straight forward Reviewed on: 4th September 2021

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