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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Most supported, non judgemental people

From my very first phone call I felt understood not judge. I felt compassion from the person on the other end of the phone and the support and encouragement I have received has changed my life. I am now a qualified debt adviser myself because I want to help others like I was helped Reviewed on: 22nd July 2021

Very good

Very good company and a great helpfully service Reviewed on: 22nd July 2021

Eased my financial worries

I was lost and didn't know what to do with dealing my debts but Stepchange helped me understand my financial situation and helped me ease my worries and get me back on my feete again. Call handlers are ever so helpful and empathic. Reviewed on: 22nd July 2021

Simply the best

Everyone I’ve spoken to has been sympathetic, helpful and above all non judgmental. Knowledgeable and always have a wealth of good sound advice and very adept at putting your mind at peace. Don’t know what I would’ve done without StepChange. Reviewed on: 22nd July 2021

Life changing and supportive

I was embarrassed about my debt for a long time before I called Step Change. I want judged, blamed or made to feel stupid. Even during lockdown when my circumstances changed they helped me with sound advice. I’m now on track to paying my debt off. Thank you Reviewed on: 22nd July 2021

Helpful and empathetic.

Everyone I have ever spoken to have assisted me enormously. Especially at the beginning when I could see no solution to my problem Step Change were there. Reviewed on: 22nd July 2021

Completely life changing service

They didn’t judge me, they were honest and made me feel like I could control my debt rather than it controlling me. They are a truly incredible service and give people their lives back. Reviewed on: 22nd July 2021

Outstanding

Any problems you have they will help Reviewed on: 22nd July 2021

Happy I paying dept off and friendly service

Best thing we did. Such a weight of of us not having bad letters demanding payment. Reviewed on: 22nd July 2021

Genuine and helpful

I needed to set up a dmp. They were amazing, and a genuine charity with no commission or fees. They speak to your creditors and are sensitive, fair and sensible Reviewed on: 22nd July 2021

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