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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

A Debt Lifeboat

Just when I thought I was about to drown in debt after losing my job StepChange helped me to get my life back under control. Super friendly and super helpful. Reviewed on: 22nd July 2021

Excellent service and very reassuring

Stepchange has helped me sort my debts out and I am now paying what I can afford I should be debt free by 2023 Reviewed on: 22nd July 2021

Very helpful

Step Change helped me to sort out my financial situation.amazing people,very understanding and helpful and professional. Reviewed on: 22nd July 2021

A life saver. Cannot thank them enough.

Took all the worry of debts from my shoulders. Reviewed on: 22nd July 2021

In time of financial help and advice they are the best

No other than excellent.the staff I spoke to were excellent Reviewed on: 22nd July 2021

Should have contacted them much earlier

Really pleasant , helpful and understanding people. These people have made my financial life so much easier to manage. Reviewed on: 22nd July 2021

Fantastic and very easy to deal with

Turned my life around small step by small step Reviewed on: 22nd July 2021

Absolutely Fabulous

Brilliant service, all the staff I have been in touch with have been fantastically helpful and friendly Reviewed on: 22nd July 2021

Crippling debt

I had been left with debt that was out of control I couldn't sleep I couldn't function I felt ashamed i talked to a friend who recommended stepchange they changed my life Lovely people they deserve the highest recognition Reviewed on: 22nd July 2021

Freedom from worry

Step change took all the stress and worry away from us, they dealt with our creditors for us and secured fixed minimum payments. We would recommend step change to anyone as the people who work for them are so helpful and kind. Reviewed on: 22nd July 2021

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