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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Amazing

5
Step change was so helpful and friendly and have helped me out in a way I never thought anyone would Reviewed on: 22nd July 2021
MichelleC's avatar
MichelleC

Stress free process

5
Easy access first class's Staff very understanding first class efficiency. Reviewed on: 22nd July 2021
Terry Marston's avatar
Terry Marston

Excellent Debt Advice Company

5
I can’t express my thanks to step change, the way they have dealt with debts, advice provided and which way to go with reducing my debts. Reviewed on: 22nd July 2021
Wayne Webster's avatar
Wayne Webster

debt

5
very good and helpful staff and understanding Reviewed on: 22nd July 2021
Clare Florecki's avatar
Clare Florecki

Good,sound advice and reassuring

5
Could see no light at the end of a very long tunnel but advice and reassurance of .what to do is paving a way forward. Reviewed on: 22nd July 2021
Peter geldard's avatar
Peter geldard

Wonderful help and support

4
So much help and advice to help with situation Reviewed on: 22nd July 2021
Robert Booth's avatar
Robert Booth

Amazing

5
I was drowning paying back my credit cards. Called step change and they have sorted it all out. I pay what I can afford each month and I haven’t letters coming through the door. The staff are lovely and know so much. 100% amazing company I honestly can’t thank everyone at step change for all the help and advise I have received Reviewed on: 22nd July 2021
Maz's avatar
Maz

Helpful

5
Stepchange has been a great help! Reviewed on: 22nd July 2021
Peter's avatar
Peter

StepChange stopped me killing myself

5
I would absolutely have spiralled further into depression if it wasn’t for StepChange. I’m working through my debts and have received some great advice. For free. There is no doubt that I would be dead if it wasn’t for them. Reviewed on: 22nd July 2021
Luke A's avatar
Luke A

So Clad I found stepchange

5
They are so helpful always kind and understanding the staff are so helpful on the phone Clad I went to them for help changed my life around thank you step change Reviewed on: 22nd July 2021
Derek Wood's avatar
Derek Wood

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