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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Good service

Step change have been there when I needed the most. Clear and concise information and friendly staff. Reviewed on: 22nd July 2021

LIFE SAVER

STEPCHANGE Changes peoples lives for the better. When you hit rock bottom and think there's no way out of the debt, Stepchange help you through the darkness and work out a plan to suit all parties, and then you can breathe again and start to rebuild your life stress free Reviewed on: 22nd July 2021

Life changing

I had crippling debt which I thought I could deal with myself. I thought wrong. Contacted Stepchange nearly 4 years ago. Set up a payment plan. All phone calls from banks, credit cards stopped. I have roughly 1 year left and I'll be debt free. It's been hard but it's gone quite quickly. Thanks. Reviewed on: 22nd July 2021

Saved me!

Step Change really helped me through a tough period of my life, it gave me some structure and i cant thank them enough. I have been spoken to numerous people who are struggling with debt and explained how great you guys are! Reviewed on: 22nd July 2021

Relief

Less worried can see a future For my self and family Reviewed on: 22nd July 2021

Changed my life!

Due to the advice and support from StepChange I have, just last month, finished my debt management plan paying everything off in full!! Absolutely changed my life and I feel great! Their advice will be with me for a long time Reviewed on: 22nd July 2021

Put your mind at ease

Advisors are always understanding and helpful Reviewed on: 22nd July 2021

Lifted the weight of world off my shoulders

Young new family, spiralling debt struggling to keep my head above water until I reached out to SC. Helped me budget and get my life back in order. Wish I did it sooner! Reviewed on: 22nd July 2021

Professional and understanding.

On my first and subsequent contact with them I have found them to be professional, helpful and knowledgeable. Reviewed on: 22nd July 2021

Did not feel judged

I was so scared when I made my first call. And was put at ease within minutes. Reviewed on: 22nd July 2021

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